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Workforce Absence Team Coordinator Sr

Company: Sedgwick Claims Management Services, Inc.
Location: Irving
Posted on: November 18, 2021

Job Description:

The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. Workforce Absence Team Coordinator Sr IF YOU CARE, THERE'S A PLACE FOR YOU HERE For a career path that is both challenging and rewarding, join Sedgwick's talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, their customers and their property. At Sedgwick, caring counts--. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others. PRIMARY PURPOSE: To manage a reduced caseload of complex claims and maintain appropriate diaries on assigned files; to assist team lead with developing and analyzing reports and account trends; and to assist with the development of account contact information and customer service relationships with client. ESSENTIAL FUNCTIONS and RESPONSIBILITIES * Assists in ensuring claims files are coded correctly and adequate filed based on activity documentation by claims examiners. * Assigns new cases in the absence of team lead. * Manages denials of assigned case members. * Advises team lead of urgent issues and of problems/issues for review. * Assists in developing action plans to address adverse trends. * Assists in developing account contact information and maintaining account records. ADDITIONAL FUNCTIONS and RESPONSIBILITIES * Performs other duties as assigned. * Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Experience Five (5) years of case management experience or equivalent combination of education and experience required. Supervisory experience preferred. Skills & Knowledge * Thorough knowledge of claims management procedures and processing * Knowledge of ERISA regulations; required offsets and deductions; disability and medical management practices; and Social Security application procedures may be required for some units * Good technical knowledge of claims management * Excellent oral and written communication, including presentation skills * PC literate, including Microsoft Office products * Analytical and interpretive skills * Strong organizational skills * Excellent interpersonal skills * Excellent negotiation skills * Ability to work in a team environment * Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Keywords: Sedgwick Claims Management Services, Inc., Irving , Workforce Absence Team Coordinator Sr, Other , Irving, Texas

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