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Retention Associate - Customer Accounts

Company: ADT Security Services
Location: Irving
Posted on: November 22, 2021

Job Description:

Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we.Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADTWhy Choose ADT?At ADT it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.Major ResponsibilitiesWe are hiring for our Account Management department as a Retention Agent in Irving, TX.In Account Management, our pursuit to make things right is the driving force behind our customer loyalty. We are the customer's champion - the architect who builds a bridge between what the customer wants, and the value we have to offer through an array of ADT products, led by a mission to protect lives, hopes, dreams, and futures.A day in the life of a Retention Agent looks like this:Answering incoming calls about our products and services with existing customersRetaining ADT customers by problem solving, deescalating customer issues and resolving account issues.Reviewing all contacts for accuracy while enhancing the department's ability to maximize profitability and resolution.The ability to work independently to find the best solution.We're looking for someone with these skills:Experience in sales or retentionEffective communication skills that help deescalate customer calls while problem solvingThe ability to work with multiple screens and programs open to help resolve customer issuesBe able to interpret contracts and communicate terms and conditionsPerform quick calculationsCompensationCompetitive pay based on experience with additional financial incentives for team members.Start Date and ScheduleOur department is closed on weekends, allowing our employees to receive every weekend off, no matter the shift.Job RequirementsDesignated place to work from home - this is a remote position but Classroom and On the Job Training will be on site in Irving, TXHigh speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PCAt least 25mbps to of internet to download and 15mbps to uploadWhen you commit to us"-- - -we commit to you. Our employees receive a comprehensive, full benefits package that includes: Paid on-site trainingFull benefits on the 1st of the month after 31 days of employmentCasual, yet energetic and engaging work environmentsMedical, Dental, Vision, 401(k) with employer matchingPaid vacation time (We all need to recharge)Tuition reimbursement, employee referral bonusesPotential opportunities to work from home based on business needsA culture of coaching, development and career growth opportunitiesKnowledge, Skills and Abilities: We're looking for someone with results they are proud of like: "-- -High school diploma, GED, college degree or some college experienceTwo (2) years customer retention experienceTechnical aptitude, problem solving skills, computer proficiency#cxoremoteEqual Employment Opportunity:ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at /diversity to learn more.Job Type: Full-timePay: $14.00 - $17.00 per hourSchedule:Monday to FridaySupplemental Pay:Bonus payApplication Question(s):This role is remote, however, for classroom and on the job training, you will be required to visit an on-site location. Will you be able to reliably commute to Irving, TX for training.Work Location: One location

Keywords: ADT Security Services, Irving , Retention Associate - Customer Accounts, Other , Irving, Texas

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