Warranty Processor

Company: EFG Companies
Location: Irving
Posted on: November 22, 2021

Job Description:

Job Summary
The Contract Administrator is responsible for processing all departmental transactions, including contract onboarding, cancellations, transfers, reviews, and client support. This individual will be crossed trained on multiple lines of business (LOB's) and departmental processes to augment business capabilities and maintain service levels when needed.
Job Responsibilities
Answer incoming calls and emails in a timely manner and respond to internal and external client inquiries regarding contracts and statements in a professional and courteous manner
Underwrite contracts for any variances in classing, surcharges, pricing, etc.
Process mileage waivers, transfers, and customer changes for contracts
Advise claims adjusters on the status of contracts
Process cancellations from sellers, lenders, and finance companies, and consumers, including refund checks if needed
Apply funding as received to contracts manually and via the funding loader
Process various spreadsheets for external customers
Provide consumer support on duplicate coverage and payment updates
Process month-end closeout procedures
Assist with special projects, as assigned
Ability to work in a responsible and focused manner in a remote environment
Job Qualifications
AS/400 experience preferred
Minimum of two years' prior administrative and customer service experience preferred
Good verbal and written communication skills
Must be able to work under pressure to meet deadlines
Ability to professionally interface with outside callers
Ability to work well within a team environment
Excellent organizational and time management skills
Ability to maintain the privacy and confidentiality of information
Ability to act ethically and with integrity
High attention to detail and ability to multi-task and successfully work in a fast-paced, team-work centric, self-directed environment
Solid working knowledge of Microsoft Office products, specifically Excel, Word, Outlook, and Teams

Keywords: EFG Companies, Irving , Warranty Processor, Other , Irving, Texas