Entry Level Customer Experience Representative
Company: Westway Promotions
Posted on: January 13, 2022
Westway Promotions is a fast-growing firm taking over the
Northern Dallas area looking to immediately hire an Entry Level
Customer Experience Representative.
Westway Promotions' motto holds true to the business our team has
built and its, "We bring innovation to old school marketing." Our
creative and entrepreneurial team here at Westway Promotions
continues to ruffle the feathers of the marketing industry. Our
thorough training curriculum allows all levels of our firm to
become experts, thus why our team has seen such great results.
- Consistently delivers a remarkable customer service
- Responsible for improving customer retention using strategic
programs, services, and excellent communication.
- Works extensively with the customer to provide timely solutions
including Order entry, order follow-up, shipment tracking, order
- Accepts coaching and takes action to improve performance.
- Combines service and sales with systems skills and basic
product knowledge to ask customers questions and effectively offer
- Shares relevant customer feedback with sales partners to form
new strategies and resolve issues.
- Quickly captures customer's needs and seamlessly provides
delivery options that meet those needs.
- Proactively looks for opportunities to drive sales growth by
identifying new leads.
- Provides a personalized approach that shows customers we can
help, regardless of their need.
- Experience providing excellent customer service in a fast-paced
contact center environment.
- Experience using relevant computer applications/software
- Must have proof of at minimum a High School Diploma or
equivalent; with post-secondary education being preferred.
- Skilled working with dual monitors and multi-line phone
- Strong typing and accurate data entry skills required
- Self-starter with proof of a strong work ethic and energetic
As much as we like to give back to our communities we also like to
have fun. At Westway Promotions, we love going out for team outings
including bumper carts, team golf outings, cookouts, team martial
arts, and probably our team's favorite, the annual company retreats
that typically land us in a tropical destination.
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Keywords: Westway Promotions, Irving , Entry Level Customer Experience Representative, Other , Irving, Texas
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