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Graduate Client Success Associate (2021 or 2022 graduation years)

Company: Gartner
Location: Irving
Posted on: January 15, 2022

Job Description:

Graduate Client Success Associate (2021 or 2022 graduation years)Irving, TX
What makes Gartner a great place to work? Were recognized worldwide as a great place to work year after year. Weve been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. In our collaborative and supportive culture, you'll make deep connections with colleagues, clients and the communities in which we live and work. Youll have the autonomy to get your work done with the flexibility you need to achieve your best.
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do:

  • Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
  • Introduce Gartner services and capabilities to new clients and communicate value to decision makers
  • Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
  • Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
  • Conduct regular reviews of client book of business looking into performance and key client engagement metrics
    What you will need:
    • 6+ months relevant professional and/or internship experience
    • Proven track record of success fueled by a passion for delighting clients
    • Strong communication, collaboration, prioritization, critical thinking, and influencing skills
    • Bachelor's degree preferred
      What you will get:
      • Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
      • Collaborative, team-oriented culture that embraces diversity
      • Professional development and unlimited growth opportunities

Keywords: Gartner, Irving , Graduate Client Success Associate (2021 or 2022 graduation years), Other , Irving, Texas

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