Customer Service Coordinator - Manufacturing
Company: Contech Engineered Solutions LLC
Location: Irving
Posted on: May 12, 2022
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Job Description:
Irving, TXJob SummaryThe Customer Service Coordinator (CSC) is
responsible for providing a high level of service to surpass
internal and external customer expectations while working in a
comprehensive team selling environment. Service customer inbound
calls to provide information and/or process orders.The CSC is the
central resource for customer support and manages all aspects of
the order flow process between quote and release to manufacturing;
including new account set up; pricing and quoting; collection of
credit information; order write-up and associated follow-up; as
well as assisting in aging resolution. Some cross and up-selling
will occur as well as warm outbound sales calls to select
customers. The CSC serves as primary inside point of contact for
buying customers across all product lines with the ability to
handle many customer requirements independent of the outside sales
team.Primary ResponsibilitiesPrimary inside point of contact for
buying customers from quote through production stage.Serves as the
regionalized resource for information and problem-solving as well
as corporate, operations and field personnel.Directly facilitate
customer requests for pricing, quote and scope of work deliverables
associated with all products in assigned territory.Manage follow-up
on quotations to determine low bidder and help close orders in
conjunction with field teams.Process orders, provide product
submittals, drawing and down payment confirmation, and assist with
problem-resolution and receivables.Coordinate and maintain regional
product sales pricing in conjunction with field sales and field
marketing.Has specific account relationships independent of outside
sales involvement.Maintain project records, documentation and data
in Merlin (CRM) database.Possesses thorough knowledge of products
sold in assigned market, processes and policies to support and
exceed customer requirements and expectations.Effectively utilizes
technology and process to drive efficiency.Familiar with the
manufacturing process and plant capabilities for all
products.Resolves inquiries on errors relating to invoicing,
pricing or incorrect shipments and escalates as necessary.Ensures
company and product policies and procedures are followed in a
timely and accurate manner.Coordinate with all necessary internal
customers including, but not limited to, Sales, Field Marketing,
Manufacturing, Credit, and Operations.Follows process and
procedures to produce repeatable, consistent and measurable
outcomes.Lead generation, time permittingOther duties
assigned.Minimum EducationRequired minimum education: 4 year -
Bachelor's DegreeRequired Major/Focus: Business or related
degreeCombination of post-secondary education and experience will
be considered in lieu of degree.QualificationsRequired:4 years of
related experience in construction, manufacturing, industrial or
engineering customer service, order entry and sales or bachelor's
degree in related field or combination of equivalent education and
experience.Excellent communication (written and verbal) skills with
internal and external customers at all levels of the organization
providing courteous, timely and accurate information.Demonstrated
analytical competencies in basic math skills. Technical aptitude
with respect to civil site plans and specifications a
plus.Demonstrated ability to solve problems involving several
variables while operating in a dynamic, fluid, team-oriented
environment.Ability to handle multiple tasks and to prioritize
situations requiring urgent attention is critical. Time management
and organization skills are required.Requires ability to read and
comprehend documents including customer orders, price lists,
training and procedural manuals.Demonstrated competencies in
computer software (MS Office, CRM Database).Flexibility and
willingness to learn new concepts, processes and product
information.Preferred:CRM experienceExperience in construction,
product sales, or manufacturing in an inside or outside sales role.
Prior customer support on complex productsLocal Candidates Only
Please. No Relocation Assistance is Available.Contech is an Equal
Opportunity/Affirmative Action Employer and participates in the
E-Verify Employment Verification Program. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identification,
transgender status, national origin, protected veteran status, or
status as an individual with a disability. Click here to view
information regarding your Equal Employment Opportunity rights and
protections: EEO is the Law & EEO is the Law Supplement. Contech is
a drug-free workplace and conducts pre-employment testing as a
condition of employment. If you are unable to apply online due to a
disability, contact the Contech Recruiting team at .
Keywords: Contech Engineered Solutions LLC, Irving , Customer Service Coordinator - Manufacturing, Other , Irving, Texas
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