Call Center Customer Care Representative (Bilingual)

Company: Moxie Pest Control
Location: Irving
Posted on: May 13, 2022

Job Description:

Job Description Hi We---re Moxie. We---re a pest control company and servicing our customers to the best of our ability is the top priority for us as a team. How do we do that? We hire some pretty amazing Customer Support Representatives like YOU. --- Who You Are Someone passionate about talking to customers and resolving their issues quickly and efficiently A self-starter who is able to roll up their sleeves and learn new skill sets to get the job done A team player who wants to partner with their colleagues to help put the customer experience first --- What You---ll Do--- On a Daily basis: Be logged into the telephony system Handle up to 50 total calls daily Respond to SMS, email and Voicemails from customers Assist customers with scheduling their standard maintenance Assist customers with customer service complaints and concerns Communicate company initiatives to customers (marketing, sales, etc.) Direct customers to appropriate departments (where applicable) Participate in cross training within other departments to strengthen skill set Assist management with non recurring tasks as needed Customer data entry QUALIFICATIONS Education: Must possess a high school diploma, or equivalent Experience: Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.) Skills & Abilities: Ability to identify, assess, and resolve customer concerns in a timely fashion. Can develop and maintain effective working relationships with coworkers and management. Ability to learn and operate within multiple software systems. Effectively communicate with coworkers, customers and management

Keywords: Moxie Pest Control, Irving , Call Center Customer Care Representative (Bilingual), Other , Irving, Texas