Procurement to Pay Expediter
Company: Christus Health
Location: Irving
Posted on: May 13, 2022
Job Description:
DescriptionSummary:The Procurement-to-Pay (P2P) Expediter Role
is a system level position responsible for the resolution of all
invoice to payment discrepancies including but not limited to open
receipts and invoices related to the procurement of supplies,
equipment and services for assigned CHRISTUS Health ministry
organizations and affiliates. Managing all credit or threat of
credit hold alerts from internal or external sources. The P2P
Expediter investigates, analyzes, resolves and coordinates
resolution of issues. This position acts as a liaison between
CHRISTUS Health Shared Service Procure-to-Pay Agents, Accounts
Payable Agents, Corporate Procurement, and Ministry Organization's
receiving staff and Vendor Representatives. It includes responding
to all customers, seeking direction and guidance on Shared
Procurement and AP processes and procedures as well as identifies
repetitive problems and works with P2P leadership on corresponding
process improvements. Incumbent will routinely be handling
confidential records; involved in discussions surrounding
confidential matters relative to supplier relationships and
expected to maintain confidentiality within the P2P
department.Responsible for acting as the liaison between CHRISTUS
Health Shared Service Procure-to-Pay Agents, Accounts Payable
Agents, Corporate Procurement and Ministry Organization's receiving
staff and the Vendor. Associate will serve as the dedicated support
associate for AP and Procurement and be responsible for serving as
the resource in acquiring information or documentation to expedite
match audit resolution and payment. Associate will also validate
invoices are matched to correct purchase order lines and confirm
all problem invoices are worked to resolution so payment can be
made. Serving as back up to Accounts Payable Manager will be
expected. Reviewing all queues for all systems will be required and
ensuring all invoices and credit memos are posted before month-end
close. Performing reconciliations on all vendor statements is
required. Working closely with the Vendors and other business
departments to ensure all statements are reconciled and all old
invoices, credit memos and unapplied payments are resolved before
the next statement is issued by the Vendor.
- Identify vendor issues quickly and work to resolve the issues
to ensure payment is made by the vendor's due date and capitalize
on all rebates
- Establish strong working relationship with vendors and regional
associates to ensure timely payments and excellent customer
service
- Working as a team to assist other associates to ensure invoices
are processed timely and within SLAs
- Ability to multi-task and adjust schedule as needed to meet
department deadlines
- Ability to resolve all credit holds or credit threats by
performing required research, payment details to vendors, advising
AP, Procurement, Material Management as to necessary action needed
for invoice resolution
- Responsible for obtaining all packing slips and proof of
deliveries required to clear quantity related issues, working with
receiving personnel at the various ministry organizations to
resolve shipping discrepancies and requests receipt adjustments
when necessary
- Confirms contractual pricing and notifies Contract Analysts of
pricing discrepancies as outlined per guidelines
- Modifies purchase orders as necessary based on research,
direction of management in prescribed methods and ensures all
information is documented in the ERP system to include root cause
codes
- Identifies repetitive problems and works with Quality Assurance
Manager on corresponding process improvements
- Notify Master Data Management Team of database changes
necessitated by product specification changes, vendor mergers and
acquisitions, location changes, member organization account changes
as identified through normal course of business
- Understands and maintains established departmental goals,
objectives, policies and procedures such as processing invoice
discrepancies within established timelines, meeting customer
service standards and following standard operating procedures
pertaining to working hours, planned and unplanned absences and
phone usage
- Identify training needs of local ministry organization's needs
(Receivers, Requestors, Approvers, AP Associates, Technology)
- Escalates issues appropriately driving towards resolution
- Responsible for performing these duties within established
departmental service level goals while exhibiting CHRISTUS Health
Core values to fulfill the ministry's mission
- Generate vendor reconciliations on all Top Vendors and serve as
the key person on vendor calls to resolve all outstanding invoices,
credit memos and unapplied payments
- Knowledge to problem solve and know when to request vendor
statements to resolve invoice issues
- Serve as the SME (Subject Matter Expert) and "go to" person for
other associates and regions
- Previous experience working in a fast-paced shared service
environment with multiple region invoice processing of at least 300
problem invoices per day
- Clear communication with all level of management and adhering
to AP policies and procedures
- Ability to identify 1099 vendors and understand the guidelines
for reporting Perform miscellaneous duties and special projects as
needed.Requirements:
- Bachelor's degree in Business or Accounting preferred or
equivalent experience
- Five plus years of Accounts Payable experience
- Must be able to utilize Excel equivalent to an intermediate
user level to create spreadsheets, analyze data and create
recommendations based on data results.
- Excellent verbal and written communication skills
- Strong problem-solving skills with ability to research problems
and present findings
- Must have proven prioritization and coordination skills, strong
organizational skills as well as high level of initiative
- Previous experience working with I-Payables or another
automated image capture system
- Previous experience working with Infor or another ERP
accounting and automated workflow system
- Meticulous in attention to detail and ability to identify and
troubleshoot issues quickly
- Intermediate knowledge and proficiency with Microsoft Office
Suite & SharePoint
- Strong analytical and vendor reconciliation skills
- Ability to multi-task and perform special projects under
stress
- Demonstrated ability to identify, investigate, analyze and
resolve complex issues
- Ability to -manage multiple priorities within a fast-paced
environment (multi-tasking is a must)
- Ability to recognize and recommend process improvements
- Good verbal and written communication skills
- Experience in problem solving and data validation
- Preferred experience with Integrated Procure-to-Pay
systems
- Must have ability to work effectively in a large, multi-level,
geographically dispersed organization
- Prefer experience in multi-entity shared service
environment.
- Prefer medical supply commodity knowledge.
- Preferred APS, APM, APPMWork Type: -Full Time
Keywords: Christus Health, Irving , Procurement to Pay Expediter, Other , Irving, Texas
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