Product Support Call Center Representative
Company: CornerStone Staffing
Location: Irving
Posted on: May 15, 2022
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Job Description:
CornerStone is currently staffing for a Production Support
Representative who will work in a call center environment
supporting client's needs Job Title: Production Support Call Center
Representative Location: Irving ,Texas - Onsite Pay: $18 to $21
/hr. pay rate Schedule: The schedule availability is 7am-8pm Monday
through Thursday- 7am-7pm Friday- and 8am-noon on Saturdays Temp to
possible conversion to FTE after 90 days. Duties Fields support
calls, chat, email, and/or other communication from users with
inquiries regarding software programming, connectivity, printing,
and similar concerns. Interfaces with customers to re.solve 1st and
2nd tier/escalated customer service issues Investigate, analyze,
coordinate and track moderate to complex customer issues Conducts
research as needed Escalates issues as appropriate to more senior
or specialized staff for immediate action Makes proactive calls to
determine issues requiring close attention, identifies problems and
works through to resolution May interface with offshore call center
to answer questions on process or specialized situations May
perform order fulfillment/data entry. Receives orders, reconciles
information, tracks on spreadsheets, and follows up with customers.
May prepare customer billings, answer questions about billing, and
coordinate resolution of billing issues with collections and/or
other departments Job Qualifications: Excellent verbal and written
communication skills Excellent interpersonal and customer service
skills Professional and pleasant telephone manner Ability to
explain technical issues to technical and non-technical employees
and clients Strong analytical and problem-solving skills Proficient
with Microsoft Office Suite or related software Proficient with or
the ability to learn an array of computer hardware and software
Ability to work under pressure and remain flexible to changing
schedules and work demands 2+ years related experience required
(college education may count for related experience) High School
Diploma or GED equivalent required, Associates or Bachelor's degree
preferred Bilingual (Spanish) a plus To Apply for this Job: Click
the Apply Online button, then:
Keywords: CornerStone Staffing, Irving , Product Support Call Center Representative, Other , Irving, Texas
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