Product Support Call Center Representative

Company: CornerStone Staffing
Location: Irving
Posted on: May 15, 2022

Job Description:

CornerStone is currently staffing for a Production Support Representative who will work in a call center environment supporting client's needs Job Title: Production Support Call Center Representative Location: Irving ,Texas - Onsite Pay: $18 to $21 /hr. pay rate Schedule: The schedule availability is 7am-8pm Monday through Thursday- 7am-7pm Friday- and 8am-noon on Saturdays Temp to possible conversion to FTE after 90 days. Duties Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. Interfaces with customers to re.solve 1st and 2nd tier/escalated customer service issues Investigate, analyze, coordinate and track moderate to complex customer issues Conducts research as needed Escalates issues as appropriate to more senior or specialized staff for immediate action Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution May interface with offshore call center to answer questions on process or specialized situations May perform order fulfillment/data entry. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers. May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments Job Qualifications: Excellent verbal and written communication skills Excellent interpersonal and customer service skills Professional and pleasant telephone manner Ability to explain technical issues to technical and non-technical employees and clients Strong analytical and problem-solving skills Proficient with Microsoft Office Suite or related software Proficient with or the ability to learn an array of computer hardware and software Ability to work under pressure and remain flexible to changing schedules and work demands 2+ years related experience required (college education may count for related experience) High School Diploma or GED equivalent required, Associates or Bachelor's degree preferred Bilingual (Spanish) a plus To Apply for this Job: Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application. After completing the online application, for immediate consideration, you will need to email LeighC@cornerstonestaffing.com to schedule a phone interview with a recruiter. Please attached your resume and put "Production Support Representative" in the subject line of your email. #CB #ZIP

Keywords: CornerStone Staffing, Irving , Product Support Call Center Representative, Other , Irving, Texas