UX Researcher, Automotive

Company: Sirius XM
Location: Irving
Posted on: May 15, 2022

Job Description:

Who We Are:

SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Stitcher, Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How you'll make an impact:

The Researcher of Automotive User Experience, will report to the Director of Automotive User Experience Research and will collaborate closely with Automotive Products & Experience Design teams to research new and innovative in-vehicle digital, voice, and multimodal interfaces, experiences, and features. This role will require the ability to contribute to research on both the strategic and tactical levels by drafting research documentation, overseeing study fielding/moderation, cleaning/analyzing of data, and disseminating results to stakeholders throughout all levels of company leadership. The role will also require extensive knowledge in generative and evaluative research methodologies as well as expertise with quantitative, qualitative, and mixed method data sets.

What you'll do:

* Owns usability findings and UX insights for full set of features in a 2-3 product areas or potentially smaller features across multiple product areas and functions with some oversight.
* Delivers findings to support insights driven development cycle with minimal guidance. (Ex. Topline summary reports, full presentation decks, insights visualizations, etc.)
* Can adapt research and testing approaches to match shifting demand and situations.
* Identifies solutions to complex problems.
* Provides innovative and simple ideas to improve research workflow, cross-functional collaboration, or the product.
* Works closely with program & product managers, UX team members, and product stakeholders to efficiently develop end-to-end test plans that are consistent with business goals and objectives.
* Plans, moderates, and architects requirements gathering sessions, focus groups, remote and one-on-one usability sessions to refine product requirements based on user preferences and feedback.
* Documents results in a clear and detailed manner, for both UX and product teams, as well as executive-level summaries.
* Proactively identifies new business opportunities uncovered during testing and research that should be investigated.
* Maintains in-depth knowledge and understanding of different research methodologies and data analysis techniques.
* Consistently advocates for consumer needs and solutions based on data-driven recommendations using empirical data and research; anticipates and addresses the tough questions.
* Demonstrates ability to make timely, data driven decisions that impact areas of product ownership.

What you'll need:

* BA/BS or MA/MS in behavioral science or closely related discipline, including but not limited to: Human-Computer Interaction, Human Factors, Psychology (Cognitive or Experimental), or relevant work experience.
* 5+ years of UX-related research work.
* Experience with an extensive variety of usability research tools and methods and involvement in running a variety of tests, covering both graphic and voice-based user interfaces.
* Proven track record of consistently producing analysis and research reports that are well-written and contain helpful information, providing solid and actionable recommendations.
* Must have previous experience in the Digital or Automotive industries, working directly with Product and Design teams to help inform Product Development direction.
* Excellent data visualization, story-telling, public speaking and presentation skills with the ability to provide strategic recommendations based on insights
* Excellent interpersonal skills and ability to interact and work with staff at all levels.
* Excellent written and verbal communication skills.
* Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
* Ability to work independently and in a team environment.
* Ability to pay attention to details and be organized.
* Commitment to "internal client" and customer service principles.
* Desire/ability to quickly learn new tools and new testing methodologies.
* Experience with simulation-based and/or dual-task attentional research would be a bonus.
* Must have legal right to work in the U.S.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

Keywords: Sirius XM, Irving , UX Researcher, Automotive, Other , Irving, Texas