MLS Support Specialist
Company: North Texas Real Estate R
Location: Irving
Posted on: May 15, 2022
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Job Description:
Multiple Listing Service (MLS) Support SpecialistAdministrative
SupportIrving, TX USALooking for a bright career?Are you looking to
join an exciting company working in a positive team environment?
MetroTex invites you to consider joining our company. We support
one another as we provide superior service, training and support to
our members in order to elevate their success in their daily real
estate businesses. MetroTex COVID-19 Hiring Status The majority of
MetroTex employees are currently working from home, as we build our
brand new corporate headquarters in Irving, TX. We are still
conducting remote interviews and hiring during this time. This role
is expected to start remotely, and we'll work closely with you as
we determine a return to the office time frame and schedule
(Anticipated time to return to office is late August or early
September, 2022).Job Description This Multiple Listing Service
(MLS) Team is responsible for providing high quality customer
support to MetroTex multiple listing service (MLS) participants and
subscribers in the navigation and use of the MLS system, ancillary
software products that compliment the MLS experience, and multiple
listing service (MLS) training courses offered by our team of
instructors. It is expected that as an outstanding communicator
with a talent for building strong relationships between members and
the Association, that information and guidance will be provided on
an ongoing and continuous basis in response to membership
needs.Duties and ResponsibilitiesProvides MLS technical support for
all MLS related products and services via telephone and email
inquiries Updates office or individual member information in the
MLS system when requested Processes MLS/listing data corrections or
changes as required Provides information requested by brokers or
vendors related to MLS data feedsCreates custom internal reports or
"help documentation" as requested Proof-reads MLS training
materials and documentationImplements and enforces data integrity
policies established by the MLS Interacts with NTREIS and the MLS
vendor in resolving member and system issues by internally
documenting and tracking resolution of these issues Processes
membership data exports (or merges) from the Association membership
system or MLS system as neededProcesses no-show fees for MLS
courses as needed.Coordinates with Director of MLS to develop
videos or help documents as needed. Files, completes
correspondence, assists in web page upkeep and performs other
administrative duties as required.Answers and responds timely to
phone calls, voice mail and email inquiries and maintains digital
record-keeping systems in accordance with company policy.Performs
other related duties as assigned by managementJob
CompetenciesExcellent customer service skillsStrong organizational
skills; able to manage priorities and workflowAbility to perform
diversified clerical functions and basic accounting
proceduresAbility to effectively communicate with people at all
levels and from various backgroundsOral Communication - speaks
clearly and persuasively in positive or negative situations;
listens and gets clarification; responds well to questions;
demonstrates group presentation skills; participates in
meetings.Written Communication - writes clearly and informatively;
edits words for spelling and grammar; varies writing style to meet
needs; presents numerical data effectively; able to read and
interpret written information. Acute attention to
detailVersatility, flexibility, and a willingness to work within
constantly changing priorities with enthusiasmEducation and
ExperienceHigh school diploma or general education degree (GED), or
one to three months related experience and/or training, or
equivalent combination of education and experience.Computer skills
required: Microsoft Office Suite and knowledge of various internet
browser functionality. Monday through Friday 8:30 am to 5:00 pm
with a one hour lunch37.50 hour work weekOvertime is strictly
prohibited unless there is prior authorization by the
supervisor.PI177733391
Keywords: North Texas Real Estate R, Irving , MLS Support Specialist, Other , Irving, Texas
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