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MLS Support Specialist

Company: North Texas Real Estate R
Location: Irving
Posted on: May 15, 2022

Job Description:

Multiple Listing Service (MLS) Support SpecialistAdministrative SupportIrving, TX USALooking for a bright career?Are you looking to join an exciting company working in a positive team environment? MetroTex invites you to consider joining our company. We support one another as we provide superior service, training and support to our members in order to elevate their success in their daily real estate businesses. MetroTex COVID-19 Hiring Status The majority of MetroTex employees are currently working from home, as we build our brand new corporate headquarters in Irving, TX. We are still conducting remote interviews and hiring during this time. This role is expected to start remotely, and we'll work closely with you as we determine a return to the office time frame and schedule (Anticipated time to return to office is late August or early September, 2022).Job Description This Multiple Listing Service (MLS) Team is responsible for providing high quality customer support to MetroTex multiple listing service (MLS) participants and subscribers in the navigation and use of the MLS system, ancillary software products that compliment the MLS experience, and multiple listing service (MLS) training courses offered by our team of instructors. It is expected that as an outstanding communicator with a talent for building strong relationships between members and the Association, that information and guidance will be provided on an ongoing and continuous basis in response to membership needs.Duties and ResponsibilitiesProvides MLS technical support for all MLS related products and services via telephone and email inquiries Updates office or individual member information in the MLS system when requested Processes MLS/listing data corrections or changes as required Provides information requested by brokers or vendors related to MLS data feedsCreates custom internal reports or "help documentation" as requested Proof-reads MLS training materials and documentationImplements and enforces data integrity policies established by the MLS Interacts with NTREIS and the MLS vendor in resolving member and system issues by internally documenting and tracking resolution of these issues Processes membership data exports (or merges) from the Association membership system or MLS system as neededProcesses no-show fees for MLS courses as needed.Coordinates with Director of MLS to develop videos or help documents as needed. Files, completes correspondence, assists in web page upkeep and performs other administrative duties as required.Answers and responds timely to phone calls, voice mail and email inquiries and maintains digital record-keeping systems in accordance with company policy.Performs other related duties as assigned by managementJob CompetenciesExcellent customer service skillsStrong organizational skills; able to manage priorities and workflowAbility to perform diversified clerical functions and basic accounting proceduresAbility to effectively communicate with people at all levels and from various backgroundsOral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.Written Communication - writes clearly and informatively; edits words for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Acute attention to detailVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmEducation and ExperienceHigh school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.Computer skills required: Microsoft Office Suite and knowledge of various internet browser functionality. Monday through Friday 8:30 am to 5:00 pm with a one hour lunch37.50 hour work weekOvertime is strictly prohibited unless there is prior authorization by the supervisor.PI177733391

Keywords: North Texas Real Estate R, Irving , MLS Support Specialist, Other , Irving, Texas

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