IT Services Coordinator - Contract

Company: Webber
Location: Irving
Posted on: May 16, 2022

Job Description:

Job Description Summary: The IT Service Coordinator reports to IT Manager providing customer-focused services for the company supporting the operations including end user support, simple network printer troubleshooting, IT devices setup, configure and delivery to user Job Duties: Assisting managing regional office of IT related to computer peripherals, conference room AV connectivity. Prepare /delivery new user equipment onboarding process Reimaging computer, setup new user profile for onboarding Training personnel on in-house systems, if needed Provide support for printers, Android, IOS, and other peripherals Coordinate service printer fleet with vendors Coordinate warranty repairs with vendors Ensure consistent and effective delivery of services while maintaining compliance with corporate policies and procedures Ensure all activities are tracked in the incident management application Follows company procedures, processes & guidelines. Inventory management (HW, SW, Mobile, etc.). Maintains documentation of sites, equipment, software, processes and procedures. Other unlisted duties will be assigned Qualifications: At lease five (5) years of IT Service Coordinator or Desktop Support or similar roles A, N, MCP, MCSA certification is not required but preferred Strong work ethic, attendance and punctuality Ability think through problems and visualize solutions Resourcefulness and problem-solving aptitude Customer focus orientation with strong customer service skills Strong organizational and time management skills Highly developed problem-solving abilities Effective written and oral communication skills Promotes quality, integrity, reliability and teamwork Experience with: hardware & software support & troubleshooting (Windows), printer support & maintenance, computer Infrastructure and networking, outlook and Microsoft Office 365, Android & IOS support A degree in Computer Science or similar with 5 years related experience Industry certifications (A, N, MCP, MCSA, ITIL) would be an asset Ability to read and write English fluently, ability to speak Spanish is a plus Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature. Manual dexterity sufficient to reach/handle items and work with the fingers Must be legally eligible to work in the USA without sponsorship The Statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Webber, LLC provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender, national origin, age, disability, or status as a Vietnam Era or special disabled veteran in accordance with applicable federal and state laws. Webber, LLC complies with applicable local, state and federal laws governing nondiscrimination in employment at each location the Company operates. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, leaves of absence, compensation, and training. Job Posted by ApplicantPro

Keywords: Webber, Irving , IT Services Coordinator - Contract, Other , Irving, Texas