Call Center Representative
Posted on: May 16, 2022
Description:Work hard, play hard has a whole new
meaning!GameStop--is actively hiring for our call centers
in--Grapevine, TX & Pembroke Pines, FL! Our mission is to create a
highly personalized experience by offering a convenient way for the
gaming community to shop for collectibles, consoles, games, and way
more! It's a great time to join our team, we are building an
internal team ready to make an impact for our customer experience
with room and opportunity to level up in your career!We are seeking
full-time team members to join our call center as a--Customer
Service Associate, who isn't afraid to jump into the trenches for a
good ol' fashioned queue slay. In this role, you will manage
multiple contact channels simultaneously, phone calls, email, chat.
If you have an infectious personality, a desire to engage in
meaningful conversation, the ability to think critically
on-your-feet, and epic levels of passion for helping others in our
community. This may be the place for you!What will I do?
- Help our guests over multiple contact channels, including
inbound social media, chats, phone calls, and email.
- Engage directly with guests who contact us for a variety of
topics ranging from helping them shop for their game, to finding
that perfect gift, or even problem-solving when something doesn't
go as planned.
- Research and problem-solve to determine the right solutions for
customers and think proactively.
- Be understanding, utilize active listening, patience, empathy,
and kindness to customers and teammates.
- A willingness to learn. We share feedback, we get feedback, and
we operate in a culture of being open-minded to growWhat do I need?
- Excellent communication skills (written, verbal, and
- Ability to multi-task and perform well in a fast-paced
- Operate with ownership, be a self-starter, and have a strong
attention to detail.
- Proficiency in using computers, both for data entry, as well as
for rapid navigation through systems to help support our
- Ability to adapt to change in accordance with the business
needs of the company
- Flexibility to shift schedule and work overtime as needed by
the business unit. Black Out days apply during peak season.
- High school diploma or equivalent.
- Must pass background check.
- Passion for video games is a big plus!Benefits:
- Medical + Dental + Vison
- Employee Assistance Program (EAP)
- Paid time off
- Employee discount
- Talk about video games all day
Keywords: GAMEUS, Irving , Call Center Representative, Other , Irving, Texas
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