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Support Engineer 3

Company: Kforce Technology
Location: Irving
Posted on: June 25, 2022

Job Description:

RESPONSIBILITIES:A Kforce client is seeking to hire a Support Engineer 3 in Irving, Texas (TX). Summary: Our client is a cutting-edge provider of world class software, solutions and services. Employing over 100,000 passionate people worldwide, they empower every person and every organization on the planet to achieve their dreams. Their best-in-class advancements in cloud, mobile, machine learning, and AI are changing the way people go about their lives. Doing business in 170 countries, our client is dedicated to fulfilling their mission of helping you and your organization achieve more around the world. Responsibilities include:

  • Support Engineer 3 will represent and communicate with corporate customers via telephone, written correspondence, or electronic service regarding finding solutions for technically complex problems identified in products
  • Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; That may include support of additional product line
  • Support Engineer 3 is responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases Job Requirements:REQUIREMENTS:
    • Good to have: Azure certifications, SQL knowledge, AWS, or GCP knowledge
    • 3+ years of hands-on experience in administering Windows 2012, Windows 2016, and Windows 2019 Servers
    • 3+ years of technical support, technical consulting experience
    • Azure Administrator/Azure Active Directory hands on troubleshooting experience
    • Hands-on experience on Azure Active Directory components like AADConnect, Azure AD Domain Services, B2B, B2C, MFA, etc.
    • In-depth understanding and experience on Windows Active Directory Services (including ADS, Group Policies, FSMO Roles, DNS Zones, Replication, PKI, Migration etc.), knowledge of Authentication protocols
    • Knowledge and experience of other cloud technologies like O365, Exchange Online, Intune
    • Good Azure Active Directory (else Windows Active Directory) foundations
    • Good understanding and hands-on on ADFS or other federation technologies
    • Good English communication skills - Spoken and Written (including technical writing)
    • Strong troubleshooting and problem-solving skills Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Irving , Support Engineer 3, Other , Irving, Texas

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