Company: Davaco Inc
Posted on: August 3, 2022
DAVACO is a leading turn-key solution provider with more than 30
years of experience supporting the world's leading brands with the
development, transformation, and maintenance of their physical
sites throughout North America. In collaboration with a diversified
base of clients, DAVACO delivers scale, speed, and high-quality
solutions that solve tomorrow's challenges today.
The Facilities Coordinator is responsible for managing incoming
customer requests too include email, phone and electronic
submittals. The FC will triage all requests, assign the appropriate
resources for service and follow the job through to completion. The
FC is responsible for ensuring key service metrics are maintained
for each individual service request, while ensuring transparent and
pro-active communication is provided to the customer.
Additionally, the coordinator will manage the work with the field
resource ensuring the field resource understands expectations for
the request. Additional responsibilities for the FC include
following up on dispatches, updating customer platforms, verifying
time on site, requesting proposals and other clerical duties
required to resolve completion of work.
* Ability to manage 5+ dynamic clients. Managing 100+ requests a
* Ability to communicate effectively across dynamic teams in the
field and in office.
* Ability to maintain a calm composure and high level of customer
service while working through conflict resolution with customers,
vendors & internal teams.
* Ability to handle frequent stressful situations and tense
* Ability to manage multiple competing priorities to ensure the
best interests of Davaco, the Client and your team are met.
* Maintain Key Performance Indicators for your customers
* Maintain key field relationships to ensure you are a conduit for
fast and effective communication from the field to our teams and
ultimately the client.
* Ability to deliver a high level of customer service through your
teams and build client relationships.
* Display urgency in response & action to meet internal and
external customer needs.
* Play an active role in supporting the growth of customers through
excellent customer service delivery, execution & cost
* Focus on teamwork to achieve goals & work well with
Keywords: Davaco Inc, Irving , Facilities Coordinator, Other , Irving, Texas
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