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Field Services

Company: Diverse Lynx
Location: Irving
Posted on: August 6, 2022

Job Description:

Job Description

  • Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions
  • Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
  • Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
  • Provide operating system and application support to diagnose and resolve unique, non-recurring problems
  • Reimage systems as required
  • Identifies potential escalations and proactively alerts management as needed.
  • Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
  • Recommend and/or performs upgrades on systems
  • Work with procurement staff to purchase hardware and software
  • Complete installation and testing of computers and peripherals within established standards and guidelines
  • Provide basic support for mobile devices and printers
  • Provide primary support to executive users
  • Provide equipment move services
  • Ensures configuration and inventory management database entries are complete and accurate
  • Provides time / resource estimates for assigned tasks including time tracking activities

    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Keywords: Diverse Lynx, Irving , Field Services, Other , Irving, Texas

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