Design Research Producer - Senior level
Company: USAA
Location: Irving
Posted on: August 7, 2022
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Job Description:
Purpose of JobWe are seeking a talented senior level design
producer with research experience. This position has the option of
working remotely in the U.S. or on a hybrid basis from our regional
office in Plano, TX.
Note: The Design Research team within the Chief Design Office
involves our members in the design process to scale empathy, grow
understanding of 'why' and define insights to drive decisions. We
use our extensive experience in qualitative design research to
build tools and frameworks to scale best practices in design
research across our design organization to support design teams in
their research endeavors. We provide coaching, guidance, and
mentorship to designers as they grow their research skills. The
Producer for the Design Research team will support the research
process for moderated and unmoderated efforts, rally the team
around milestones, and develop new tools and frameworks to upskill
designers in planning and conducting qualitative research.
Summary
Applies advanced knowledge and experience in human-centered design
to lead high-performing teams through the design lifecycle,
orchestrating the work of cross-functional teams to facilitate the
design vision for moderately complex to complex Member and Employee
experiences in a human-centered, data-informed, agile environment.
Leads continuous organizational improvement and facilitates
operational excellence in the planning, execution, and delivery of
programs and multi-track project intended to accomplish strategic
business goals and objectives.
About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.Job RequirementsIdentifies and manages existing and
emerging risks that stem from business activities and the job
role.Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.Follows
written risk and compliance policies, standards, and procedures for
business activities.Serves as primary point of contact for partners
and stakeholders to define the business and design requirements for
moderately complex to complex projects.Evaluates, plans, and
organizes work and resources for the execution of design solutions
from concept to production release, accountable for meeting quality
targets and achieving program and project milestones within
established timeframes and budget.Oversees team meetings, rituals,
and activities to keep project efforts on track and creates
communications that provide insight on progress against key project
deliverables, milestones, and metrics.Monitors projects for issues
or documented risk and oversees risk management by using
established project management processes address execution
challenges associated with quality, schedule and costs.Facilitates
the removal of obstacles and impediments to the design team and
facilitates the resolution of design issues through an
understanding of business and design objectives.Facilitates the
alignment of stakeholders across projects, teams, and functions by
identifying and responding to stakeholder needs and guides
approvals with cross-functional partners and stakeholders.Manages
design research efforts and contributes to the creation of design
solutions by generating ideas and creating design artifacts
informed by advanced knowledge in human-centered design process and
methodologies.Oversees multiple design solutions through
appropriate quality and compliance controls and check points and
contributes to the development or continuous improvement of design
processes, procedures, standards and guidelines to optimize
organizational performance in the delivery of business value to
members and employees.Serves as a mentor to peers and oversees the
efforts of team members.Minimum Education:
Keywords: USAA, Irving , Design Research Producer - Senior level, Other , Irving, Texas
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