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Team Member Services Representative

Company: Michaels
Location: Irving
Posted on: September 21, 2022

Job Description:

Support Center - IrvingWe're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. To review a comprehensive list of benefits, please visit
CO, CT and NYC only -To review pay ranges for the position you are applying for, please visit
The Team Member Services Representation will provide direct human resource support to Team Members, Stores and Field management. In addition, the span of responsibility may also include interaction with customers and/or governmental agencies, unemployment and other general administrative duties.

-Major Activities

  • Responsible for HR, benefits, and payroll call support for Team Members via call, email and ticketing system including research, de-escalation, and resolution.
  • Respond accurately and professionally to questions and concerns from Team Members regarding policies, procedures, and programs; escalating more complex questions to appropriate senior-level staff or management
  • Work with appropriate business partners to assist with multiple administrative tasks.
  • Possess a working understanding of basic human resources principles, practices, procedures, and company policies.
  • Communicate effectively and professionally with all levels of the company.
  • Collaboration with assigned business partners on ways to better serve our Team Members in the field through correctly identifying call/email trends.
  • Provide support in a professional, efficient, upbeat, and friendly manner.
  • Log all calls into the appropriate systems including detailed descriptions, history, and resolution of issues.
  • Work effectively in Workday, handling sensitive PII information with caution and care.
  • Assist field management in responding to Team Member questions regarding time/attendance, benefits, policies, and LOA
  • If applicable provide bilingual support, both written and verbal.
  • Other duties as assigned

    Minimum Education - -
    • 2-4 year degree in a related field ---
      Minimum Type of Experience the Job Requires -
      • One (1) year of previous Call Center/Customer Service experience
      • 2 years HR or related field experience
      • Experience in confidential environments
        Other - -
        • Exceptional customer service, listening, problem solving and interpersonal skills
        • Strong verbal and written communication skills
        • Strong familiarity using computers and the Internet
        • The ability to diagnose, troubleshoot and resolve (and follow up) issues over the phone in a fast-paced, dynamic environment
        • Must be flexible and comfortable working in a new business environment
        • Need to be open/able to work all shifts, including evenings, weekends, and some holidays
        • Ability to maintain strict confidentiality regarding payroll, benefits, and associate issue
        • Outstanding interpersonal skills, ability to always display patience and helpfulness

          Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Keywords: Michaels, Irving , Team Member Services Representative, Other , Irving, Texas

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