Customer Service Representatives - DIRECT HIRE

Company: CornerStone Staffing
Location: Irving
Posted on: September 22, 2022

Job Description:

CornerStone Staffing has partnered with a leading Propane provider in the USA! We have 4 IMMEDIATE - DIRECT HIRE openings for Customer Service Representatives in Fort Worth, Granbury, and Marble Falls. Please see below how you can APPLY for this great opportunity! Job Title: Customer Service Representatives **DIRECT HIRE** Location: Fort Worth, Granbury, and Marble Falls (On-Site) Pay: $15.00 - $19.00/hr Schedule: Hours: 8am to 5pm (Monday to Friday), possible OT if needed Job Description: This position will answer incoming calls and emails from customers to take orders, answer questions, handle complaints, troubleshoot problems, and provide information. Duties and Responsibilities --- Answer Incoming Calls professionally --- Respond to Customer's inquiries --- Research required information using available resources --- Handle and resolve customer complaints --- Provide Customers with Product and Service Information --- Enter customer delivery orders for a request for delivery; picked up; equipment issues, etc. --- Identify and escalate priority issues --- Route calls to appropriate resources --- Process New Customers and new contracts --- Follow up on all customer calls when necessary --- Maintain customer files (electronic and hard copy) --- Maintain adequate system knowledge (ARS) Basic Qualifications (Required): --- 2+ years of customer service or office-based work --- Strong attention to detail & organizational skills --- Courteous client contact skills --- Excellent written and oral communication skills --- Excellent interpersonal skills --- Strong critical thinking & analytical skills. --- Working knowledge of Microsoft Office & general computer skills --- Must be able to read, write, understand, and speak the English language --- Ability to respond to common inquiries or complaints from clients and internal customers --- Consistently demonstrates cooperative, team-oriented behavior Benefits: 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Application Process includes: Pass a pre-employment drug screen and background check. To Apply for this Job: Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application. After completing the online application, for immediate consideration, you will need to email emilyk@cornerstonestaffing.com to schedule a phone interview with a recruiter and put "CSR-Propane" in the subject line of your email. #CB #ZIP

Keywords: CornerStone Staffing, Irving , Customer Service Representatives - DIRECT HIRE, Other , Irving, Texas