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Remote IT Support Specialist

Company: VirtualVocations
Location: Irving
Posted on: September 22, 2022

Job Description:

A mortgage services company needs applicants for an opening for a Remote IT Support Specialist.

Core Responsibilities Include:
Chat and Phone-based Support to assist our internal employees with Information Technology related issues
Work with our Support II/SME roles on escalation path for dealing with level II tickets
Provide admin assistance as requested for internal systems and credential management for third party vendors.
Qualifications Include:

1-2+ years of experience and key knowledge of End-User Service and Support
1-2+ years of experience and key knowledge of OS support including, but not limited to MS Win10 and Mac
1-2+ years of experience and key knowledge of Cloud-based portal management (Google, Office 365, etc.)
Desktop, Laptop, and corresponding hardware (Dell, HP, IBM, Lenovo, etc.)
Customer service delivery
Ability to work independently and unsupervised daily

Keywords: VirtualVocations, Irving , Remote IT Support Specialist, Other , Irving, Texas

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