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Membership Relations Specialist

Company: Tempo Air
Location: Irving
Posted on: September 23, 2022

Job Description:

Summary: Tempos Membership Relations Specialist will help support and maintain the companys Club Membership Program that provides all year-round regular HVAC system check-ups to catch any potential issues early and prevent the need for any emergency services. The Membership Relations Specialist also communicates with club members and special offers or promotions that are available to club members. This position is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. Reports to: Director of Service Finance Essential Duties and Responsibilities: Be well versed and knowledgeable in Tempo Club Membership and benefits
Sell and renew Tempo Club Memberships
Maintain customer retention
Organize and maintain membership records
Provide management with accurate reporting
Meet and exceed goals and expectations for sales and customer satisfaction
Other duties assigned
Qualifications
Qualifications:
Excellent phone skills, including inbound and outbound calling
Upbeat, professional, and enjoys helping people.
Genuine empathy toward customer's problems.
Knowledge of the HVAC industry and terminology is recommended but not required.
Able to multitask, prioritize, and manage time efficiently.
A willingness to help in all areas within the department---. TEAM PLAYER.
Detail oriented.
Able to process high volumes of work with accuracy.
Pass a pre-employment drug screen and criminal background check.
Self-starter
Punctual and dependable Education and/or Experience: High school degree or equivalent.
Minimum of two years' experience of Customer Service and/or relevant experience required.
Experience in HVAC or construction is a plus.
Basic knowledge of Microsoft Office applications (Outlook, Excel, and Word).
Excellent written and verbal communication skills
Product knowledge of Tempo's services a plus. Physical Requirements: Must be able to sit for long periods of time.
Must be able to work varying shifts including days, nights, and weekends. Language Skills: Bilingual (English/Spanish) preferred but not required Benefits: Employee ownership (ESOP) with weekly Employer Match
Stock accumulation plan based on continuous service
Competitive pay including commissions
80 hours PTO
Bereavement Pay
7 Paid holidays
Health Insurance (company pays approx. 75% of medical coverage chosen, Dental, Vision Insurance (optional)
$25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
Disability income protection plan (Short-Term (optional) & Long-Term Disability, paid by company)
401 (k) savings plan
Continuing education and training programs

Keywords: Tempo Air, Irving , Membership Relations Specialist, Other , Irving, Texas

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