Membership Relations Specialist
Company: Tempo Air
Posted on: September 23, 2022
Summary: Tempos Membership Relations Specialist will help
support and maintain the companys Club Membership Program that
provides all year-round regular HVAC system check-ups to catch any
potential issues early and prevent the need for any emergency
services. The Membership Relations Specialist also communicates
with club members and special offers or promotions that are
available to club members. This position is a top-notch, first
impression specialist that is committed to providing exceptional
customer service to our customers. Reports to: Director of Service
Finance Essential Duties and Responsibilities: Be well versed and
knowledgeable in Tempo Club Membership and benefits
Sell and renew Tempo Club Memberships
Maintain customer retention
Organize and maintain membership records
Provide management with accurate reporting
Meet and exceed goals and expectations for sales and customer
Other duties assigned
Excellent phone skills, including inbound and outbound calling
Upbeat, professional, and enjoys helping people.
Genuine empathy toward customer's problems.
Knowledge of the HVAC industry and terminology is recommended but
Able to multitask, prioritize, and manage time efficiently.
A willingness to help in all areas within the department---. TEAM
Able to process high volumes of work with accuracy.
Pass a pre-employment drug screen and criminal background
Punctual and dependable Education and/or Experience: High school
degree or equivalent.
Minimum of two years' experience of Customer Service and/or
relevant experience required.
Experience in HVAC or construction is a plus.
Basic knowledge of Microsoft Office applications (Outlook, Excel,
Excellent written and verbal communication skills
Product knowledge of Tempo's services a plus. Physical
Requirements: Must be able to sit for long periods of time.
Must be able to work varying shifts including days, nights, and
weekends. Language Skills: Bilingual (English/Spanish) preferred
but not required Benefits: Employee ownership (ESOP) with weekly
Stock accumulation plan based on continuous service
Competitive pay including commissions
80 hours PTO
7 Paid holidays
Health Insurance (company pays approx. 75% of medical coverage
chosen, Dental, Vision Insurance (optional)
$25,000 life insurance/$25,000 AD&D (additional voluntary
life/AD&D products available)
Disability income protection plan (Short-Term (optional) &
Long-Term Disability, paid by company)
401 (k) savings plan
Continuing education and training programs
Keywords: Tempo Air, Irving , Membership Relations Specialist, Other , Irving, Texas
Didn't find what you're looking for? Search again!