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Customer Service Rep 2

Company: Adecco USA
Location: Irving
Posted on: September 23, 2022

Job Description:

Adecco is currently assisting a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in recruiting for a Customer Service Representative in IRVING, TX. Apply Now! The primary focus of a Customer Service Representative is to answer customer calls. They will enter orders, process return requests, track order progress, and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned Referrals in their assigned queue(s) and manage any projects or assignments as given to them by their supervisor. As a member of the Contact Center, the Associate Customer Service Representative is to always conduct his/herself in a professional manner. Treat all customers with empathy and always strive to provide our customers first call resolution. Training: While in training hours will be 8:00 am to 4:30 pm. Official schedule will be provided before they complete training.

  • Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
  • Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc.
  • May schedule field service repair calls. Handles requests for additional company materials.
  • Maintains records of returns, schedule changes, product enhancements or changes, product pricing & resolves return credit problems. What do we need from you?
  • Communication skills / Multitasking / Organized skills are preferred.
  • 1+ years of customer service experience
  • 1+ years of call center experience What's in it for you?
  • Medical, dental, and vision plans
  • 401(k) Plan
  • Skills Training
  • Weekly pay - you receive a paycheck every week! If you would like to be considered for this position, Please Apply Now!Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records

Keywords: Adecco USA, Irving , Customer Service Rep 2, Other , Irving, Texas

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