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Category Support Supervisor - Alcohol

Company: 7 Eleven
Location: Irving
Posted on: September 24, 2022

Job Description:

Overview --- Who we are Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world. As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee-- and Big Bite--. "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee-- and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month. But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90 years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers. Today we are redefining convenience and the customer experience in big wayswe are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. --- How we lead At 7-Eleven we are guided by our Leadership Principles. Be Customer Obsessed Be Courageous with Your Point of View Challenge the Status Quo Act Like an Entrepreneur Have an "It Can Be Done" Attitude Do the Right Thing Be Accountable Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores. --- About This Opportunity Responsibilities The Category Support Supervisor is responsible for being a liaison between Category Management and Category Support teams by assessing, and consolidating Merchandising support needs and communicating these needs to the appropriate Category Support Coordinator for execution. This position will monitor tactical execution of tasks and escalate delays or concerns as necessary. Directly supervises Category Support Coordinators. Act as a liaison between assigned Category Management team and Category Support Coordinators. Provide guidance to Category Management on information that is necessary for tactical execution of strategic direction. Build relationships with assigned PD(s), CMs, and ZMs. Communicate effectively with executive management. Prioritize and allocate work activities among team members in a balanced and equitable manner. Review work of team members to validate accuracy and completeness and monitor compliance with agreed upon service levels. Aid the team in researching and resolving complex issues and communicate/escalate issues to the appropriate Manager as needed. Facilitate training/on-boarding of employees including establishing general objectives, outlining activities to be performed and the desired end result, and identifying obstacles/issues that stand in the way. Team performance management. Analyzes product information and reports on activities completed. Reviews product information in 7-eleven systems for inconsistencies. Researches issues to identify root cause and recommended resolution. Communicates/escalates issues as appropriate. Coordinate efforts required to resolve issues/special projects (i.e. compiling data, hosting meetings, coordinating with other departments, etc.) Qualifications Education: High School plus Equivalent Experience, or Bachelor 4 Year Degree. Experience: 2 - 5 years of Retail Product. Must possess a strong understanding of SEI internal process and systems in order to properly supervise, train, and coach assigned Category Support team. Able to obtain, evaluate and interpret information to identify root cause and recommend action for resolution. Highly organized and able to handle multiple tasks in a dynamic environment. Strong written and verbal communication skills. Comfortably and effectively communicates with Management. Strong leadership skills in a retail/inventory environment, preferred.PDN-97165c0d-7fed-40ce-b85f-8b27de2ab5bb

Keywords: 7 Eleven, Irving , Category Support Supervisor - Alcohol, Other , Irving, Texas

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