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Customer Care/Warranty Representative

Company: Drees Homes
Location: Irving
Posted on: September 24, 2022

Job Description:

Overview Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 90 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2022 U.S. Best Managed Company by Deloitte Private and The Wall Street Journal . Enrich your career at a company that values integrity, excellence, opportunity, stability and success. Headquartered in Fort Mitchell, Kentucky, Drees has operations in ten metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas and Houston, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC. Responsibilities Drees Homes is seeking candidates for the position of Warranty Representative in Dallas, TX . In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders. Duties and Responsibilities:

  • Complete assigned warranty service requests within the guidelines of company policy
  • Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
  • Evaluate all customer complaints and report solutions
  • Conduct 60-day and yearly Customer Orientations
  • Keep the customer care system up-to-date and accurate
  • Recommend changes that will improve processes
  • Monitor and respond to email and voice mail messages daily
  • Comply with the "Warranty On Call" procedure Desired Knowledge and Skills:
    • Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
    • Excellent verbal and written communication skills with internal and external customers
    • General knowledge of residential construction and the homebuilding process
    • Basic computer skills, experience using an iPad preferred
    • Must be organized, detail-minded, and adaptable
    • Self-driven and able to work independently
    • Ability to follow through to a satisfactory conclusion
    • Customer oriented, outgoing, dependable & ethical
    • Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
    • Problem solving abilities with excellent follow-up skills
    • Must have reliable transportation
    • High School diploma is required; Construction or other related college degree a plus
    • At least 1 year residential home experience required
    • Previous customer care experience preferred The typical schedule of this position will be Monday - Friday 8 AM to 5 PM, plus additional hours as necessary. Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.Job Requirements:QualificationsEqual Opportunity Employer / Drug-Free Work Place To learn more about Drees Homes, please visit our website - PI191444280

Keywords: Drees Homes, Irving , Customer Care/Warranty Representative, Other , Irving, Texas

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