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Kafka L2 Production Support

Company: ProIT Inc.
Location: Irving
Posted on: November 22, 2022

Job Description:

Perform independent functional and Technical AnalysisDetect, Analyze and Resolve major or standard incidentsCommunicate and work with support teams and User communitiesAble to engage different stake holders and drive the issue calls and triage production issues diligentlyPerform Root Cause Analysis and design service improvementsCoordinate and validate the implementation of changesWork on all the processes defined under ITILMust be willing to work in shifts (no night shift) and weekends (compensatory off will be provided)Technically lead and groom a team of support executives who are geographically distributedGuide & groom the team to create opportunities to automate the manual workJob Type: Full-timePay: $90,000.68 - $120,000.75 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insuranceSchedule:* 8 hour shiftAbility to commute/relocate:* Irving, TX 75038: Reliably commute or planning to relocate before starting work (Required)Experience:* Customer service: 1 year (Preferred)Work Location: One location

Keywords: ProIT Inc., Irving , Kafka L2 Production Support, Other , Irving, Texas

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