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Blue Horseshoe D365 Technical Support Consultant

Company: Accenture
Location: Irving
Posted on: November 22, 2022

Job Description:

Job Description

We Are:

At the intersection of data, processes, and people, Blue Horseshoe, part of Accenture, guides business transformation where it counts. Blue Horseshoe helps empower companies to define and plan their enterprise strategy, connect and collaborate with business applications, and optimize and execute supply chain operations for Fortune 500 and mid-market businesses throughout the world.

We've got something pretty special here at Blue Horseshoe. Our team has created a culture of collaboration and accountability mixed with personal well-being and community involvement. We keep our employees satisfied by giving them long-term career growth opportunities, creating a unique "family" culture, giving them the tools they need to succeed, and challenging them in their careers.

You Are:

An experienced D365 Technical Support Consultant that knows the technical aspects of Microsoft D365 ERP system with regards to Architecture, Enhancements, and Administration. You can make recommendations and create customized solutions for our clients in the areas of integration, data conversion, and software extensions.

The Work:

* Perform technical development, customization, and upgrade activities including design and programming in applicable tools and languages

* Build positive client relationships and respond to client questions, concerns, or needs

* Provide specialized services for clients with specific efforts which also requires troubleshooting problems and identifying solutions

* Regularly interact with our client base to effectively and efficiently respond to client submissions to troubleshoot problems and identify solutions

* Functional knowledge of software configurations, software fixes and new enhancements, system turning and performance, training, and liaison with other ISV solution providers

* Conduct meetings with clients to review and provide updates on their support issues and set status, criticality, and priority of outstanding issues

* Independently apply subject matter expertise to track, analyst, report, and apply the most appropriate course of action.

* Responsible for the coordination of communication and interaction required for implementation of product promotions, process changes, and new fixes/products.

* Proactively provide client service for clients by recommending process/software changes to improve customer satisfaction

* Act as key resource to internal co-workers and external clients.

* Be responsible for monitoring customer or product trends, proactively providing problem resolution on issues involving customers and interfacing /negotiating / problem solving with internal groups to increase customer satisfaction.

* Effectively promote and discuss BHS offerings and solutions with client base.

* Retain current client base and expand footprint through client project transitions to the client services team

* Ensure BHS is meeting the SLA's of support agreements with clients

* Ensure proper escalation/prioritization of issues for clients as needed

* Keep client information up to date in CRM and other systems as necessary

* Assist the client in maximizing the return of their investment

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Here's What You Need:

* Bachelor's degree

* Minimum of 3+ years of development experience with Microsoft Dynamics AX/D365 is required

* Object-oriented programming with X++

Bonus points if:

* Development within the distribution and/or manufacturing industry experience is a plus

* Team player with strong communication, organizational, project management, and client interaction skills

Compensation for roles at Accenture varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience.As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington as set forth below andinformation on benefits offered is here.

Role Location: Range of Starting Pay for role

California: $100,400 to $258,500

Colorado: $100,400 to $223,300

New York City: $116,300 to $258,500

Washington: $107,000 to $237,800

COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, Irving , Blue Horseshoe D365 Technical Support Consultant, Other , Irving, Texas

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