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AP Client Service Call Center

Company: Quest Diagnostics
Location: Irving
Posted on: November 25, 2022

Job Description:

AP Client Service Call Center - M- F 8:00am - 4:30pm Communicate with and educate clients in order to expedite patient results Resolve problematic Histology and Cytology cases Pull and monitor worklists and pending lists Locate missing patient samples Enter TIQ problems into the LIS Provide priority handling of patient samples with limited stability and problems impacting their processing Research, investigate and resolve incoming client faxes/phone calls Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results Resolve and process Name Mismatches and provide proper notification to clients along with follow-up documentation for reporting purposes Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels. This will require the ability to research test ordering information Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution Other duties as assigned Physical and Mental Requirements: The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance. Ability to stand and work at the bench for long periods of time. Frequent walking and/or standing. May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity Knowledge: Functional knowledge of medical terminology Skills: PC skills, including working knowledge of MS Office Strong Data Entry skills Excellent clerical, organizational, phone and communication skills Strong problems solving skillsEDUCATIONHigh School Diploma or Equivalent(Required)Job Type: Full-timeBenefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Day shift Monday to FridayWork Location: One location

Keywords: Quest Diagnostics, Irving , AP Client Service Call Center, Other , Irving, Texas

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