Facility Coordinator- Call Center Lead

Company: CBRE
Location: Irving
Posted on: January 23, 2023

Job Description:

Posted12-Jan-2023Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrative, Building Management, Customer Service, Facilities Management, Property ManagementLocation(s)Irving Texas United States of AmericaJOB SUMMARYThe purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.ESSENTIAL DUTIES AND RESPONSIBILITIESCall Center Lead. Responsible for handling and routing calls across the client system.Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.Maintains files on work orders, proposals, and department files.Creates vendor files and checks accuracy on completed paperwork submitted by vendors.Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.Assists with the inspections on the facility campus.Uses pc and/or PDA for work order system, email, ESS and training.Assist with process and procedure training.Other duties may be assigned.SUPERVISORY RESPONSIBILITIESNo formal supervisory responsibilities in this position.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.EDUCATION and EXPERIENCEHigh school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.CERTIFICATES and/or LICENSESNoneCOMMUNICATION SKILLSAbility to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.FINANCIAL KNOWLEDGERequires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.REASONING ABILITYAbility to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.OTHER SKILLS and/or ABILITIESBasic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.SCOPE OF RESPONSIBILITYDecisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.#INDSJCBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Keywords: CBRE, Irving , Facility Coordinator- Call Center Lead, Other , Irving, Texas