Facility Coordinator- Call Center Lead
Company: CBRE
Location: Irving
Posted on: January 23, 2023
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Job Description:
Posted12-Jan-2023Service lineGWS SegmentRole typeFull-timeAreas
of InterestAdministrative, Building Management, Customer Service,
Facilities Management, Property ManagementLocation(s)Irving Texas
United States of AmericaJOB SUMMARYThe purpose of this position is
to provide assistance to the facility management team to ensure the
successful competition of client facility needs.ESSENTIAL DUTIES
AND RESPONSIBILITIESCall Center Lead. Responsible for handling and
routing calls across the client system.Responds to client inquires
and concerns. Ensures timely and quality service delivery to
clients. Follows up with clients to ensure customer
satisfaction.Creates work orders and assigns work orders to
multiple technicians, subcontractors and vendors. Communicates work
orders to technicians and assists management in resolving
problems.Provides reports on open and closed work orders and checks
status with the appropriate technician or vendor.Maintains files on
work orders, proposals, and department files.Creates vendor files
and checks accuracy on completed paperwork submitted by
vendors.Trains vendors on work order and billing procedures.
Processes invoices and ensures proper cost center coding.Assists
with the inspections on the facility campus.Uses pc and/or PDA for
work order system, email, ESS and training.Assist with process and
procedure training.Other duties may be assigned.SUPERVISORY
RESPONSIBILITIESNo formal supervisory responsibilities in this
position.QUALIFICATIONSTo perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required.Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Applicants must be currently
authorized to work in the United States without the need for visa
sponsorship now or in the future.EDUCATION and EXPERIENCEHigh
school diploma or general education degree (GED) required. Minimum
of two years of related experience and/or training.CERTIFICATES
and/or LICENSESNoneCOMMUNICATION SKILLSAbility to comprehend and
interpret instructions, short correspondence, and memos and ask
clarifying questions to ensure understanding. Ability to write
routine reports and correspondence. Ability to respond to common
inquiries or complaints from clients, co-workers, and/or
supervisor. Ability to effectively present information to an
internal department and/or large groups of employees.FINANCIAL
KNOWLEDGERequires basic knowledge of financial terms and
principles. Ability to calculate simple figures such as
percentages.REASONING ABILITYAbility to understand and carry out
general instructions in standard situations. Ability to solve
problems in standard situations. Requires basic analytical
skills.OTHER SKILLS and/or ABILITIESBasic skills with Microsoft
Office Outlook. Physical requirements include stooping, standing,
walking, climbing stairs and ladders and ability to lift and carry
heavy loads of 50 lbs. or more.SCOPE OF RESPONSIBILITYDecisions
made with general understanding of procedures and company policies
to achieve set results and deadlines. Errors in judgment may cause
short-term impact to co-workers and supervisor.#INDSJCBRE is an
equal opportunity/affirmative action employer with a long-standing
commitment to providing equal employment opportunity to all
qualified applicants regardless of race, color, religion, national
origin, sex, sexual orientation, gender identity, pregnancy, age,
citizenship, marital status, disability, veteran status, political
belief, or any other basis protected by applicable law.NOTE: Some,
but not all, of our positions may have an additional requirement to
comply with COVID-19 health and safety protocols, including
COVID-19 vaccination proof and/or rigorous testing. If you have
questions about the requirement(s) for this position, please inform
your Recruiter.
Keywords: CBRE, Irving , Facility Coordinator- Call Center Lead, Other , Irving, Texas
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