Customer Support Representative
Posted on: January 25, 2023
SPECTRUM is recruiting Customer Service Representatives with a
NEW starting pay rate of $20.00/hour! We also offer an additional
shift differential of $0.75/hour for shifts starting after
This requisition is for the new hire class starting in March
What you can expect as a SPECTRUM employee:
- Outstanding paid training program, with mentoring to ensure
- A set schedule that you can plan your life around
- Complimentary and Discounted Services including Cable (Includes
HBO/premium channels), Internet and Phone Services where
- Affordable & comprehensive health, dental and vision benefit
plan options in first 30 days
- 6% dollar for dollar 401K match plus 3% into a Retirement Plan
- Education Assistance program up to $10,000 dollars a year!
- A diverse and inclusive team where you will feel valued
- Leaders who will coach and help you develop to your full
- GROW your career at SPECTRUM through our Professional Growth
- And more!
At a Glance
Full-time entry-level to mid-level customer service role resolving
customer billing inquiries and account issues, adjusting services
as requested, and upholding positive customer relationships.
Profile: A flexible communicator and good listener who can
multitask to solve problems. Billing Representatives use patience
and effective communication skills to uncover customer needs,
answer questions, and leave a positive impression on every customer
Benefits include fully paid training and time off, comprehensive
health packages, retirement savings, free Spectrum services where
available, and more.
Who are you?
No matter your background, our training program can put you ahead
of the curve on the latest Spectrum technology. Being professional,
courteous, and organized helps you establish and maintain positive
relationships with your customers. Your reliability, integrity and
flexibility make you a wonderful ambassador for the Spectrum brand.
If you're ready to grow your skills, this is an opportunity with a
lot of potential.
What is the Billing Representative role?
It's about building relationships and turning the knowledge you
gain in training into customer service wins. Billing
Representatives make a real difference to their residential
customers and the company. You will learn how to provide
over-the-phone account and payment support services, including
maintenance, activations, and packaging, plus how and when to
schedule field visits and escalate calls to your support team.
You'll meet regular sales goals by educating customers about
service options and upselling to increase the value of their
investment. A thorough understanding of Spectrum products and
services will help you navigate your way to successful
It's all about learning and growing.
This may be new for you, but the journey is all mapped out. No
matter your background, our quick, fully paid training can bring
you up to speed on our advanced products and services in about five
weeks. After that, you'll be ready to field questions, process
orders, revise account records and more. Continuing updates help
you stay current on our newest products and services. With peer
mentors and a dedicated coaching line, we make sure you have
everything you need to create a smooth and streamlined experience
for your customers and yourself.
With a deliberate path to success.
We believe the best people to lead are those who have been down the
same road before. Most of our supervisors started as
Representatives themselves, so they know exactly what kind of
support will help you grow into a successful employee. With
well-established career paths across multiple lines of business,
advancement is a very real and achievable goal. Make your first
move toward a long and rewarding career with Spectrum.
The benefits are clear.
In addition to the core benefits - industry-leading retirement
savings and 401(k) plans, comprehensive health care insurance
options, dental and vision plans, flexible spending, family leave,
and paid training and time off - we offer free Spectrum products
and services where available, education assistance tuition
reimbursement, employee discounts, and a selection of other
programs to support team members and their families.
What's required to get started?
The minimum qualifications for the Billing Representative are:
- Ability to read, write, speak and understand English
- High School Diploma or GED Preferred qualifications
- 6 months or more of customer service experience
- 6 months or more experience working with computers and multiple
software applications Are you ready to join our team?
Now that you know a little more about us, why not apply now? Heads
up! There is a brief assessment in the application. We recommend
taking the assessment in a distraction-free environment.
Keywords: SPECTRUM, Irving , Customer Support Representative, Other , Irving, Texas
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