Posted on: January 27, 2023
Taking care of people is at the heart of everything we do, and
we start by taking care of you, our valued colleague. A career at
Sedgwick means experiencing our culture of caring. It means having
flexibility and time for all the things that are important to you.
Its an opportunity to do something meaningful, each and every day.
Its having support for your mental, physical, financial and
professional needs. It means sharpening your skills and growing
your career. And it means working in an environment that celebrates
diversity and is fair and inclusive.A career at Sedgwick is where
passion meets purpose to make a positive impact on the world
through the people and organizations we serve. If you are someone
who is driven to make a difference, who enjoys a challenge and
above all, if youre someone who cares, theres a place for you here.
Join us and contribute to Sedgwick being a great place to
work.Great Place to WorkMost Loved WorkplaceForbes Best-in-State
EmployerBenefits LiaisonPRIMARY PURPOSE : To coordinate activities
of absence programs for specific client; to assist/support Benefits
Program Manager; to implement customer surveys; to assist in client
training and benefits fairs; and to prepare reports for program
administration.ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Serves as liaison between Company and client human resources
(HR) and employees in management of the absence programs.
- Communicates with client, employee, healthcare providers and
Company operations team to coordinate resolution of escalated
issues involving absence program.
- Assists manager in evaluating results of absence programs and
best practice in absence administration; assists in assessing
effectiveness of absence plan administration, communication and
documentation; assists in development of management reports;
assists in preparation of reports assessing financial impact of
- Maintains records and files pertinent to absence programs.
- Monitors satisfaction with leave and disability administration
via periodic customer surveys and recommends needed changes.
- Works with appropriate stakeholders for client and Company to
ensure continuous performance and process improvement.
- Maintains knowledge of legal requirements and best practices
relevant to absence programs and administration.
- Works with management to update and maintain absence program
procedures relating to administration, compliance requirements,
audits of leaves; employee handbook and other program-related
- Assists with client training and development of communications;
assists in administration of benefits fairs as needed.
- Assists client in reviewing and requesting approvals from
Company operations team to conduct Independent Medical Examinations
(IMEs) and Functional Capacity Evaluations (FCEs).ADDITIONAL
FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
- Travels as needed.QUALIFICATIONSEducation & LicensingBachelor's
degree or equivalent from an accredited college or university
preferred.ExperienceSix (6) years absence management experience or
equivalent combination of education and experience required.
Demonstrated progressive responsibilities strongly preferred.
Project management, office operations management,
disability/absence management, insurance-related and/or statistical
analysis experience preferred.Skills & Knowledge
- Knowledge of legal requirements and best practices relevant to
absence programs and administration
- Excellent oral and written communication, including
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Negotiation skills
- Good interpersonal skills
- Self motivated with ability to work independently
- Ability to work in a team environment
- Ability to meet or exceed Performance CompetenciesWORK
ENVIRONMENTWhen applicable and appropriate, consideration will be
given to reasonable accommodations.Mental: Clear and conceptual
thinking ability; excellent judgment, troubleshooting, problem
solving, analysis, and discretion; ability to handle work-related
stress; ability to handle multiple priorities simultaneously; and
ability to meet deadlinesPhysical: Computer keyboarding, travel as
requiredAuditory/Visual : Hearing, vision and talkingNOTE : Credit
security clearance, confirmed via a background credit check, is
required for this position.The statements contained in this
document are intended to describe the general nature and level of
work being performed by a colleague assigned to this description.
They are not intended to constitute a comprehensive list of
functions, duties, or local variances. Management retains the
discretion to add or to change the duties of the position at any
time.Sedgwick is an Equal Opportunity Employer and a Drug-Free
Workplace.If you're excited about this role but your experience
doesn't align perfectly with every qualification in the job
description, consider applying for it anyway! Sedgwick is building
a diverse, equitable, and inclusive workplace and recognizes that
each person possesses a unique combination of skills, knowledge,
and experience. You may be just the right candidate for this or
other roles.Taking care of people is at the heart of everything we
do. Caring countsSedgwick is a leading global provider of
technology-enabled risk, benefits and integrated business
solutions. Every day, in every time zone, the most well-known and
respected organizations place their trust in us to help their
employees regain health and productivity, guide their consumers
through the claims process, protect their brand and minimize
business interruptions. Our more than 30,000 colleagues across 80
countries embrace our shared purpose and values as they demonstrate
what it means to work for an organization committed to doing the
right thing one where caring counts. Watch this video to learn more
about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)
Keywords: Sedgwick, Irving , Benefits Liaison, Other , Irving, Texas
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