Desktop Support Specialist

Company: NTT DATA Services
Location: Irving
Posted on: March 14, 2023

Job Description:

We're looking to hire a Desktop Support Specialist in Irving, TX.

Role Responsibilities

• 
  
• Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.
  
• Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
  
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
  
• Identifies potential issues that could adversely impact End User experience and follows through on action steps.
  
• Strives to meet all Client SLAs & Customer Satisfaction Goals.
  
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.
  
• Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.
  
• Basic installation and maintenance of technical products.
  
• Follows predefined procedures and tasks in everyday activities.
  
• Work is regularly reviewed by a more senior level technical specialist.
  
• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
  
• Installs, maintains and optimizes desktop /notebook configurations at customer sites.
  
• Diagnoses and resolves product performance problems.
  
• Performs maintenance and repair services.
  
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
  
• Instructs customers in the operation and maintenance of the system.
  
  
  Basic Qualifications
  
  
  • 
    
  • 2+ years desktop/technical support experience
    
    
    Additional skills
    
    
    • 
      
    • A+ Certification
      
    • Must have a proven customer service background
      
    • Knowledgeable of Windows Operating System environment
      
    • Must be able to comprehend and follow verbal and written technical instructions and scripts
      
    • Good verbal and written communication skills
      
    • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
      
    • Excellent interpersonal skills and ability to work collaboratively in a team environment
      
    • Basic customer interaction skills
      
    • Strong troubleshooting skills
      
      
      About NTT DATA Services:
      
      NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
      
      NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Keywords: NTT DATA Services, Irving , Desktop Support Specialist, Other , Irving, Texas