Desktop Support Specialist
Company: NTT DATA
Location: Irving
Posted on: March 14, 2023
Job Description:
We're looking to hire a Desktop Support Specialist in Irving,
TX.Role Responsibilities
- Execute service delivery (IMAC, Break Fix, Desk Side Support)
according to Managed Client Policy & Procedure Guide.
- Coordinates with Client End User on expectations and
availability to conduct Managed Client Services.
- Performs trouble shooting, parts replacement, system upgrades,
and basic deployments & repair on Client Assets in campus / remote
locations.
- Identifies potential issues that could adversely impact End
User experience and follows through on action steps.
- Strives to meet all Client SLAs & Customer Satisfaction
Goals.
- Escalate to Desktop Support Site Lead on issues that impact a
Client End User and/or entire operation at a given site.
- Serves as an entry point to develop both technical and customer
skills to grow into broader and more challenging field services
roles.
- Basic installation and maintenance of technical products.
- Follows predefined procedures and tasks in everyday
activities.
- Work is regularly reviewed by a more senior level technical
specialist.
- Reviews, troubleshoots and approves operational quality
desktops, notebooks, printers, and associated peripherals.
- Installs, maintains and optimizes desktop /notebook
configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on
preventive maintenance and configurations which may impact product
performance.
- Instructs customers in the operation and maintenance of the
system.Basic Qualifications
- 2+ years desktop/technical support experienceAdditional skills
- A+ Certification
- Must have a proven customer service background
- Knowledgeable of Windows Operating System environment
- Must be able to comprehend and follow verbal and written
technical instructions and scripts
- Good verbal and written communication skills
- Physically able to lift and move Enterprise and Client
technology hardware in our customer environments
- Excellent interpersonal skills and ability to work
collaboratively in a team environment
- Basic customer interaction skills
- Strong troubleshooting skillsAbout NTT DATA Services:NTT DATA
Services is a recognized leader in IT and business services,
including cloud, data and applications, headquartered in Texas. As
part of NTT DATA, a $30 billion trusted global innovator with a
combined global reach of over 80 countries, we help clients
transform through business and technology consulting, industry and
digital solutions, applications development and management, managed
edge-to-cloud infrastructure services, BPO, systems integration and
global data centers. We are committed to our clients' long-term
success. Visit nttdata.com or LinkedIn to learn more.NTT DATA
Services is an equal opportunity employer and considers all
applicants without regarding to race, color, religion, citizenship,
national origin, ancestry, age, sex, sexual orientation, gender
identity, genetic information, physical or mental disability,
veteran or marital status, or any other characteristic protected by
law. We are committed to creating a diverse and inclusive
environment for all employees. If you need assistance or an
accommodation due to a disability, please inform your recruiter so
that we may connect you with the appropriate team.
Keywords: NTT DATA, Irving , Desktop Support Specialist, Other , Irving, Texas
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