On-Site Technical Support Specialist III
Company: Mechdyne
Location: Irving
Posted on: March 16, 2023
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Job Description:
**On-Site Technical Support Specialist III**ID 2021-525-487 # of
Openings 1 Job Locations Irving, Texas Category Customer
Service/Support **More information about this job:**
**Overview**Mechdyne is one of the world's leading providers of
innovative audio, visual, and information technologies. We serve a
global client base that includes a significant percentage of
Fortune 500 companies, in a variety of fields and industries, such
as oil and gas, university research, product design, manufacturing,
government research, and training. To ensure our clients succeed,
we provide comprehensive, customized solutions that include AV/IT
hardware integration, technical services, software and consulting.
This position requires robust attention to detail and unwavering
customer service while ensuring that up-time and functionality of
the installed technology are not affected. The chosen candidate
will be located at our client's facility. They will also be
responsible for supporting advanced collaboration systems for
industry professionals who rely on this equipment to make business
decisions. We are looking for audio/visual (A/V) and information
technology (IT) professionals who are interested in driving and
supporting client success. **Responsibilities*** Work with
cutting-edge technology, including video conferencing, audio
conferencing, computing equipment, streaming video, meeting space
control systems, and facilities integration * Test and evaluate new
technology and methods of implementation, for everyday and
new-to-market devices * Work hand-in-hand with specialists at
client facilities to ensure they are able to make immediate and
critical decisions while using the technology without having to
worry about down-time and functionality * Support end-users in
utilizing audio-visual technology to share ideas and collaborate
with their fellow teammates * Assist with project management
activities such as overseeing small integration projects * Grow
professionally through ongoing training, certification programs,
and continued learning * Enjoy variety in your work, which includes
elements of customer service and interaction, equipment setup,
trouble shooting, and repair * Provide regular tracking and
reporting in the issue resolution software system
**Qualifications*** Has 5+ years of audio-visual support experience
* Hands-on experience in audio-visual hardware troubleshooting *
Experience in video conferencing systems --?? troubleshooting,
maintaining and installing * Experience with ticketing and issue
tracking * Solid and demonstrable experience and skill in building
client relationships * Excellent customer-facing skills *
Experience in supporting conference room meetings and end-users *
Has the ability to develop and present teaching material for
end-users who require training * Ability to work during the week,
plus occasional nights and weekends *Additional experience with the
following would also be desirable:* * Projection technology
management and maintenance * Generic Software and Linux
troubleshooting experience Mechdyne offers an exciting work
environment that is continually evolving, with competitive
salaries, and a generous benefits package, including performance
incentives. Our selection process includes personality and aptitude
assessments to help ensure top candidates are added to our team.
Statistics show that women, veterans, individuals with disabilities
and minorities will not apply to a job if they believe they will
not meet all of the listed requirements of a job. Don't be a
statistic. We encourage all backgrounds to apply. Mechdyne is an
Equal Opportunity/Affirmative Action Employer. All qualified
applicants will receive consideration for employment without regard
to sex, race, color, religion, national origin, age, marital
status, political affiliation, sexual orientation, gender identity,
genetic information, disability, or protected veteran status. We
are committed to providing a workplace free of any discrimination
or harassment. Mechdyne will only employ those who are legally
authorized to work in the United States. This is not a position for
which non-US work visa sponsorship will be provided.
Keywords: Mechdyne, Irving , On-Site Technical Support Specialist III, Other , Irving, Texas
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