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Community Success Contractor

Company: VirtualVocations
Location: Irving
Posted on: September 16, 2023

Job Description:

A company is looking for a Community Success Contractor.
Key responsibilities:

Support the team that responds to all incoming email and phone inquiries from lenders
Help track KPIs to monitor the success of the support team
Triage and respond to issues from lenders and collaborate with the Community Success team to collect feedback for improvement

Required qualifications:

Experience delivering high-quality customer support through email
Experience using Salesforce or other similar customer support ticketing system
Tech savvy and comfortable learning new systems and technologies
Able to handle up to 30 emails per day while maintaining a high customer satisfaction score and managing other tasks
Authorization to work in the United States on a permanent, full-time basis

Keywords: VirtualVocations, Irving , Community Success Contractor, Other , Irving, Texas

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