Inbound Contact Representative
Company: VirtualVocations
Location: Irving
Posted on: September 17, 2023
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Job Description:
A company is looking for an Inbound Contact Representative.
Key Responsibilities:
Address incoming inquiries from Medicare members and provide
resolution or pathway to resolution
Handle 25-35 inbound calls in a fast-paced call center
environment
Intake details of inquiries, comments, or grievances and take
appropriate action
Required Qualifications:
2+ years of customer service experience with high volume and call
quality
High degree of organization, structure, and focus
Ability to adapt to change and manage multiple priorities
Availability to work flexible shifts, including weekends and
overtime
Ability to retain information and pass assessments during training
and employment
Keywords: VirtualVocations, Irving , Inbound Contact Representative, Other , Irving, Texas
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