Customer Fulfillment Rep
Company: Gexpro Services
Location: Irving
Posted on: September 3, 2024
Job Description:
Gexpro Services
Company Overview Gexpro Services is a world-class Supply Chain
Services outsource provider, specializing in developing and
managing production inventory management programs. Our managed
inventory programs are designed to support manufacturing OEM's with
their engineered production material specifications, fulfillment,
and quality requirements.
Customer Fulfilment Representative SummaryA Customer Fulfillment
Representative will serve as the interface between the company and
customers. They are responsible for ensuring that customers' orders
are fulfilled in a timely and satisfactory manner, so customers
return and refer the business to other potential customers. This
position will cross between customer service, warehouse operations
and sales support. Since customers are a company's bread and
butter, finding the right combination of skills is well worth the
time spent in the selection process. Customer Fulfilment
Representative Essential Responsibilities
- Establish and maintain customer relationships with a wide
variety of clients including many Fortune 500 companies.
- Communicate with customers, suppliers, and internal
stakeholders via phone, email, instant message, and web-based
solutions throughout the entire order to remittance process.
- Translate the voice of the customer to assist in continually
improving customer service levels which exceed customer
requirements and expectations.
- Act as an extension of the branch sales force and Global Sales
Organization to support key program initiatives and ensure customer
satisfaction standards are met.
- Handle customer inquiries, process orders and resolve customer
issues promptly using root-cause analysis.
- Lead and coordinate all warehouse operations including
delivery, inbound and outbound processes, safety requirements, VMI
and special customer requirements.
- Assists in managing an accurate, revolving inventory of
fastener parts and rigorously investigate any inventory
discrepancies.
- Proactively manage customer open order data to maximize fill
rates and customer satisfaction.
- Lead and coordinate all warehouse operations including delivery
scheduling, inbound and outbound processes, safety requirements,
VMI and special customer requirements.
- Assists in the shipping, receiving, picking, and putting away
of parts and customers order. Customer Fulfilment Representative
Requirements: The Customer Fulfilment Representative should
preferably possess a high school diploma or GED. Additionally, this
role requires a valid driver's license. The Customer Fulfilment
Representative should preferably possess the following skills:
- Previous working experience overseeing general supply chain
management processes in a physical demands warehouse
environment.
- This includes standing continuously, lifting up to 50lbs
unassisted and repetitive use of hands/manual dexterity.
- Strong time management skills, along with multi-tasking,
prioritizing and problem-solving capabilities.
- Proven ability to communicate effectively with co-workers,
organize, and prioritize job tasks to aid in satisfying customer
requirements.
- Goal oriented and self-motivated with ability to work both
independently and within a team environment.
- Customer oriented and motivated with solid verbal and written
communication skills.
- Proficiency in QAD and Microsoft Offices, specifically
Microsoft Excel
- The qualified candidate must also possess the ability to work
overtime, when necessary
- Customer service experience in distribution environment a plus.
DISCLAIMER: The preceding job description has been designed to
indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned
to this job. BenefitsGexpro Services offers a comprehensive
benefits package that includes:
- Competitive compensation plus annual bonus
- Flexible work schedule, currently hybrid because of global
pandemic
- Medical, dental, vision, life insurance and pet insurance
- Flexible Spending Accounts
- Employee assistance program and Health wellness programs
- 401(k) immediately with a competitive match.
- Several paid holidays and paid time off that includes personal,
sick and vacation time.DISCLAIMER: The preceding job description
has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications required of
employees assigned to this job.
"Gexpro Services (A VEVRAA Federal Contractor), and its affiliated
companies, is an EEO/Disabled/Veterans employer. All qualified
candidates will receive consideration for employment without regard
to any characteristics protected by law."
Compensation details: 30000-50000 Yearly Salary
PIfdf87d65f8ef-37248-35360497
Keywords: Gexpro Services, Irving , Customer Fulfillment Rep, Other , Irving, Texas
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