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Insurance Specialist

Company: Exeter Finance
Location: Irving
Posted on: May 19, 2019

Job Description:

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service. Job Description The Insurance Specialist will process and monitor claims associated with physical damage or total loss of collateral. This position will work with the customers, insurance agencies, gap providers and other third-party administrators or agencies to process claims, negotiate payments, secure title of the collateral and find other solutions to satisfy deficiencies and minimize losses to the company. ESSENTIAL FUNCTIONS Processes and files physical damage, total loss and GAP claims with insurance agencies and other third party administrators. Issues Letters of guarantee for assets declared as a total loss. Maintains communication to monitor claim status. Negotiates claim resolutions with insurance agencies and/or other third party administrators to maximize recovery and minimize losses to the company. Obtains vehicle inspection reports or appraisals to assess physical damage, obtain repair estimates and/or total loss or diminished values. Files claims with insurance companies and or other applicable third party administrators. Conducts research and submits required documentation to GAP insurance agencies and/or third party administrators. Reviews and monitors accounts on a daily basis, and properly and accurately documents all account activities. Monitors loans for monies to post accurately on Insurance and GAP claims. Initiates contact with customers in an effort to satisfy any deficient balances, and responds to requests for information. Researches and resolves issues, as needed. Ensures compliance with Exeter's policies & procedures, state and federal laws, regulations and standards. Other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Three (3) or more years of progressively responsible experience. Previous auto finance industry experience preferred. Thorough knowledge of state and federal regulatory compliance. Interpersonal skills promoting a team environment. Excellent customer service skills. Working knowledge of Microsoft Office Suites, including Excel and Word. Excellent phone and negotiation skills. Must be detail-oriented. Requirements Exeter Finance LLC is an Equal Opportunity Employer.

Keywords: Exeter Finance, Irving , Insurance Specialist, Other , Irving, Texas

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