IrvingRecruiter Since 2001
the smart solution for Irving jobs

Business Analyst

Company: Verizon
Location: Irving
Posted on: December 5, 2019

Job Description:

What you'll be doing... The System of Insights (SOI) team is a part of the Customer Experience & Personalization organization within Verizon's Consumer business unit. Our mission is to provide insights that facilitate easy, personalized interactions between Verizon and its customers. Our North Star is the customer experience. To provide the insights needed to fulfill this goal, we have core teams focused on Analytics, Insight Creation and Insight Delivery. Analyzing call drivers, processes and experiences to find areas of opportunities that will deliver an improved and personalized customer experience. Creating insights within the System of Insights (SOI) platform to ensure they are available and usable for engagement channels which will help drive a personalized customer experience. Working with key stakeholders and Global Technology Solutions partners to prioritize strategic initiatives and drive capacity alignment across the ecosystem. Facilitating cross-team and-function communication to reduce project handoff cycle time and shorten delivery timelines. Managing all aspects of several projects from inception through implementation to ensure successful completion. Managing user experience stories, testing, production validation, escalations, developing timelines and action plans to mitigate potential risks. Assisting team members with driving end-to-end process and solutions to successfully complete large impactful programs on time with well-managed scopes and costs. Delivering concise storyline and strategy updates. Understanding and reporting of project and program delivery concepts, such as burndown rates, delivery velocity, release planning, and forecasting. What we're looking for... You'll need to have: Bachelor's degree or four or more years of work experience. Four or more years of relevant work experience. Excellent interpersonal skills, including communication and stakeholder alignment. Extensive organizational and time management skills. Even better if you have: Knowledge of the software development lifecycle, specifically partnering directly with development teams in an agile format to produce application capabilities required by the business. Ability to conduct analysis and research to identify bottlenecks, process improvements or areas of opportunity. Experience with requirements gathering and development of detailed business requirements. Experience collaborating with multiple teams driving profitability and offer conversion in digital and call center environments. Wireless and/or wireline telecom background with knowledge of billing, payments, network, marketing and support domains. Experience with Artificial Intelligence and Machine Learning. Wireless or telecom retail store experience a plus. Advanced degree in a relevant field. Pega experience. Willingness to travel. When you join Verizon... You'll have the power to go beyond - doing the work that's transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you'll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we'll go far. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon, Irving , Business Analyst, Professions , Irving, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Class A CDL OTR Company Truck Driver
Description: Average Up to 65K Annually SEARCH JOBS When you go the extra mile, you should be rewarded. That s why Hill Bros. offers OTR CDL-A truck driver opportunities with excellent starting pay rates, fantastic (more...)
Company: Hill Brothers Transportation
Location: Waco
Posted on: 12/11/2019

PRODUCTION HOURLY
Description: JOB DESCRIPTION br br JOB TITLE:PRODUCT SPREADER br br JOB KEY: 40000201 br br EEO/AAP:8/81 br br FLSA STATUS: HOURLY br br AREA OF USE:WACO PREPARED FOODS FACILITY Waco, Texas (more...)
Company: Pilgrim's
Location: Waco
Posted on: 12/11/2019

CDL-A Solo Company Truck Driver
Description: The Wheels That Move Your Future.Since its start in 1975, CalArk has established itself as the industry-leading, irregular route carrier that it has developed into today. We have a strong presence
Company: CalArk
Location: Irving
Posted on: 12/11/2019


Regional CDL A HAZMAT Tanker Truck Drivers Needed - Fort Worth
Description: With our biggest pay increase yet, there's never been a better time to join us Groendyke Transport is for a different class of driver. When you join Groendyke Transport, you stake your claim as one of (more...)
Company: Groendyke Transport
Location: Irving
Posted on: 12/11/2019

CDL-A Flatbed Owner Operator Truck Driver
Description: CDL-A OTR OWNER OPERATOR TRUCK DRIVER JOBS br br Grow Your CDL-A Business With Flatbed, Step Deck Heavy Haul Routes br br At Bennett Motor Express, we know theres nothing more important than (more...)
Company: Bennett Motor Express
Location: Irving
Posted on: 12/11/2019

Production Laborer - Waco, TX
Description: Job Details Company Overview Job ID: Jewell, a CRH company, is a division within Oldcastle APG. APG is North America's leading manufacturer and supplier of concrete masonry, dry mix, and hardscape (more...)
Company: Oldcastle Apg
Location: Waco
Posted on: 12/11/2019

Flexible CLASS B CDL Bus Driver - Waco, TX
Description: Flexible CLASS B CDL Bus DriverStudent Transportation Inc. is North America s safest independent provider of School Bus transportation services, with an industry-leading safety rating and the youngest
Company: Student Transportation of America
Location: Waco
Posted on: 12/11/2019

CDL A Truck Driver
Description: Company Driver - 1150 Wkly, Dry Van/Driver Assist w/ Pallet Jack, Benefits after 30 days Requisition ID: 174 Cardinal Logistics is currently seeking Class A truck drivers in your area. Known
Company: Cardinal Logistics Management
Location: Irving
Posted on: 12/11/2019

Military Veterans: Become a Professional CDL Truck Driver and Earn Up to $75k Your First Year!
Description: Military Veterans - Now you can earn up to 75,000 your first year as a professional truck driver with our Post-9/11 GI Bill-- Apprenticeship Program. br br US Xpress is one of a select few trucking (more...)
Company: USXpress
Location: Waco
Posted on: 12/11/2019

Financial Accounting Consultant
Description: ul li Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application for consideration. (more...)
Company: Wells Fargo
Location: Irving
Posted on: 12/11/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Irving RSS job feeds