Company: Christus Health
Posted on: January 17, 2020
The ServiceNow Analyst I role is a hands-on configuration and
administration role requiring continuous collaboration with
internal and external stakeholders related to configuration,
testing, implementation and overall stakeholder satisfaction. The
role is a heavily focused on the documentation and configuration of
the platform using ServiceNow's UI (User Interface) based
configuration capabilities -- i.e., business rules, workflow,
forms, and list views. MAJOR RESPONSIBILITIES Monitor ServiceNow
ticket queue to assist with answering questions, resolving
incidents/issues, and supporting related service requests
Create and maintain business requirements, system drawings and
configuration documentation, as well as policy, procedures, process
and work instructions.
Perform daily / regular system checks and performance reviews to
include reporting, integration, capacity planning, software release
and preventative maintenance.
Create ad hoc queries, system reports, dashboards and assist with
role, access, audit and security administration.
Conduct analysis, create test cases (traceable to business
requirements), execute tests -- i.e., unit, system end-to-end
integration, load, performance and UAT -- and document results to
validate enhancements or bug/defect fixes prior to promoting
changes to production.
Adhere to change control and enforce change management policies and
Assist with developing user training documentation and end user /
quick reference guides.
Create and update knowledge base articles to improve support team
Comply with organizational ITIL and ITSM standards
Assist with Information Management (IM) projects, as needed.
A. Education/Skills Bachelor's degree in Computer Science or
equivalent experience B. Experience
0-2 years working with the ServiceNow platform as an Analyst or
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Some familiarity with Service Desk operations and processes is
CSS is desired C. Licenses, Registrations, or Certifications
Preferred -- ServiceNow Certified Administrator
Preferred -- ITIL v3 Foundations certification.
Keywords: Christus Health, Irving , ServiceNow Analyst, Professions , Irving, Texas
Didn't find what you're looking for? Search again!