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Director, Production Quality

Company: Sirius XM Radio
Location: Irving
Posted on: February 15, 2020

Job Description:

Position Summary:

Manages and leads a team of Production Quality engineers by conducting cross training of supported systems, ensuring continuous improvement, conducting root cause analysis, trending of tickets and support of OEM problem resolution. The key skills are: clear/concise communication, issue identification, triage of technical issues, communications (internal/OEM) and an in-depth knowledge of our internal systems/data flows.

Duties and Responsibilities:

* Manage and lead a team of Production Quality engineers and specialists supplemented by additional company and external resources when required to deliver solutions to customer facing issues.

* Identify root causes which will drive long term fixes as opposed to short term wins.

* Ownership of problem solving activities to ensure end to end to identify effective corrective actions and process improvements are completed.

* Designs, implements and documents procedures for process control and process improvement.

* Set and monitor achievement of goals for each individual team member

* Establish a root cause tracking system that promotes customer satisfaction

* Identify resource gaps and deliver corrective plan as needed

* Balance large dynamic imprecisely defined workload in a rapidly changing situation with limited resources amid time pressure and schedule conflicts.

* Train and develop the technical abilities and process capabilities within the PQ team.

* Advise the appropriate company leadership regarding the impact assessment, steps for issue resolution and root cause analysis results.

Supervisory Responsibilities:

* The Director of PQ will be responsible for managing a team of 5-7 resources.

Minimum Qualifications:

* 7-10 years in quality control, process improvement, metrics/analytics and leadership of a team of 5+ individuals.

* The ideal candidate possess' a dynamic personality with experience achieving challenging objectives and maintaining high standards in a demanding environment.

* They will also have to be experienced in systems analysis, design and production triage activities. Expert level with MS Office software, presentation software and troubleshooting tools.

* Bachelor's degree in Computer Science/Information Technology or related field or equivalent experience

Requirements and General Skills:

* Demonstrated experience managing 24x7 information systems and/or technical operations servicing multiple customers

* Interacts with customers (internal and external) at all levels of the organization.

* Proactively partners with other departments to provide information and feedback, analyze reports for continuous improvement and resolve issues.

* Excellent technical analysis, planning and problem solving skills

* Personal leadership skills with successful track record of leading team to accomplish difficult objectives.

* Department level management skill including budget, personnel review, scheduling and other administrative tasks.

* Great public speaking and presentation skills.

* Interpersonal skills and ability to interact and work with staff at all levels.

* Excellent written and verbal communication skills.

* Ability to work independently and in a team environment.

* Ability to pay attention to details and be organized.

* Ability to project professionalism over the phone and in person.

* Ability to handle multiple tasks in a fast-paced environment.

* Commitment to "internal client" and customer service principles.

* Willingness to take initiative and to follow through on projects.

* Spelling, grammar, proofreading and editing skills.

* Creative writing ability.

* Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.

* Must have legal right to work in the U.S.

Technical Skills:

* Knowledge of a defect tracking system is a requirement.

* Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).

Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

Keywords: Sirius XM Radio, Irving , Director, Production Quality, Professions , Irving, Texas

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