Sr. Analyst, CX Analytics

Company: ADT
Location: Irving
Posted on: January 14, 2021

Job Description:

Company Overview:At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.Position Summary:The Business Intelligence team provides business critical insights using data and analytics, ensures cross functional alignment of goals and supports our internal business partners with the execution of company objectives and key results (OKRs).At ADT data and insights drive our growth, customer experience and customer retention strategy. The Business Intelligence team provides actionable intelligence and analytics at scale utilizing a customer centric approach.As a Sr. Analyst, CX Analytics, you will take on data and analytics challenges in an agile way. In this role, you will use an analytical, data-driven approach to drive a deep understanding of our fast-changing business. You will partner with internal IT and data teams to provide data-driven insights to drive objectives related to speech/text analysis, customer effort, retention and operational efficiency.Responsibilities:* Build efficient and insightful BI solutions to drive key customer and organizational outcomes.* Develop and maintain data pipelines including solutions for data collection, monitoring and usage within dashboards.* Partner with data and business stakeholders to understand business and technical requirements, plan and execute projects, and communicate status, risks and issues.* Utilize Tableau, SQL, Python or other tools to automate data ingestion, monitoring and manual tasks within the BI team* Work closely with the analyst team to optimize and reengineer code to be modular, efficient and scalable.* Focus on performance, throughput, and latency, and drive these throughout our architecture* Lead the organization, documentation and data knowledge within the Business Intelligence team.* Mentor data analyst staff on querying, data collection and data engineering best practices.

Keywords: ADT, Irving , Sr. Analyst, CX Analytics, Professions , Irving, Texas