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Analyst

Company: ADT
Location: Irving
Posted on: February 25, 2021

Job Description:

Position Summary:****This role can be remote for the right candidateSUMMARY: Support Telecom team in all aspects of wireless signaling from product/systems development to managementof provisioning, service and vendor billing.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:- Analyzes vendor invoicing and validates accuracy of billed services.- Reconcile invoicing and create payment upload files for AP.- Develops/runs reports to show trends in vendor cost and customer activity.- Produces ad-hoc reporting to provide required information as needed.- Works with vendors to resolve issues.- Works as liaison between business and vendors.- Create and support inter-department workflows for SIM life-cycle management, and support on-going projects to refineprocess across business.- Support business regarding all aspects of wireless signaling, such as service or provisioning outages.- Understand and manage complex provisioning ecosystem, including understanding of API integrations between variousplatforms.- Provide support to Product Management/Engineering as relates to cellular radio development.- Other duties as assigned.SUPERVISORY RESPONSIBILITIES- NoneCompensation:The pay range for this role is $47,500 - $67,800 annually and is based on experience and qualifications.Benefits:- Medical, dental and vision insurance- Paid time off- 401(k) plan with company matching contribution- Supplemental voluntary benefits- Tuition reimbursement- Employee referral program- Employee discount programQualifications - ExternalKNOWLEDGE, SKILLS, AND ABILITIESKnowledge- Comprehensive understanding of data structure required to effectively query data to produce accurate relevant reportdata.- Strong knowledge of Microsoft Excel in creating reports, using formulas, and reconciling data.- Knowledge of Signaling Technologies in general and Wireless Signaling in particular.- Working knowledge of cellular network architecture and VPN infrastructure.- Strong knowledge of and a proficiency in using MASterMind.- Working knowledge of IoT industry, trends and ADT implementations.- Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Access, Outlook), andInternet.- Access and operate across a variety of vendors/partners web portals/applications.- SQL skillset for database queries to support business decisions a plus.- Knowledge of Company policies, procedures, guidelines, and practices.Skills- Self-motivated and a professional attitude.- Excellent communication and listening skills.- Excellent teambuilding, customer service, and interpersonal skills.- Must possess good decision-making skills, be very organized and detail oriented.Abilities- Position requires employee to be self-motivated and can work independently.- Ability to respond effectively to the most sensitive inquiries.- Ability to define problems, collect data, establish facts, and draw valid conclusions.- Ability to use discretion and problem analysis.- Ability to meet deadlines, produce reports on schedule, etc.- Ability to work effectively with others at all organizational levels.- Ability and willingness to make key contributions to the growth of the business.- Ability to effectively present information to top management.- Ability to calculate figures and amounts such as discounts and percentages.- Ability to apply concepts of basic algebra.- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form- Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; changeapproach or method to best fit the situation.- Ability to concentrate on a task over time without being distracted.- Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.- Ability to understand business environment and understand how area of control fits in.PHYSICAL DEMANDS- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands tohandle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.- Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT- The noise level in the work environment is usually moderate.- Normal office environment.MINIMUM QUALIFICATIONS- High School Diploma or General Education Degree (GED).- Two to Three years of experience in an operations analyst or similar analytical position.- MASterMind experience required.- 5 Years Security Systems knowledge or experience (Sales, Service, Install, Customer Service, Support, etc.)- Previous Telecom and/or Wireless Telecom experience in enterprise environment.CERTIFICATES, LICENSES, REGISTRATIONS- Licensure as required by AHJ (ex: Commonwealth of MA, Security Systems Certificate of Clearance)ADT Security Services, Inc. or any of its respective affiliates, divisions, and/or subsidiaries, including, without limitation,Security Monitoring Services, Inc. is an Equal Employment Opportunity/AA/Veterans/Disabled employer committed to adiverse workforce.ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusiveworkforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serveour customers and help save lives. We can achieve this goal when we have the best talent working in an environmentwhere employees feel included and recognized. Visit us online at jobs.adt.com to learn more.

Keywords: ADT, Irving , Analyst, Professions , Irving, Texas

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