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Dispatcher Customer Service Rep

Company: RPC Company
Location: Irving
Posted on: November 18, 2021

Job Description:

2 Openings for dispatcher with schedule listed below. I am looking for someone with experience working with internal and external customers answering questions via phone or email requiring extensive research and documentation. They should also have strong communication skills, type at least 30 WPM and great customer service. Job Requirements:

  • Proficient Excel
  • Dispatch incoming tickets
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Keywords: RPC Company, Irving , Dispatcher Customer Service Rep, Professions , Irving, Texas

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