Sr. Support Analyst

Company: Hays
Location: Irving
Posted on: November 22, 2021

Job Description:

Sr. Support Analyst - Contract - Irving, TX/Travel - $65.00 - $75.00

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Our Client is seeking a Sr. Support Analyst in Irving, TX/Travel.

Role Description

The position will be to provide software support of our tablet POS, perirpherals such as printers, barcode scanners, and pinpads. You may be required to visit sites to help troubleshoot software isues. There may be instances where you are able to support these sites over the phone depending on the type of issue.

--- Drive incident resolution through a systematic problem-solving approach, coupled with a strong sense of ownership and drive
--- Troubleshoot issues before escalating to development team
--- Use deductive problem-solving skills to investigate and solve a broad range of problems.
--- Develops an understanding of critical business systems / processes and the adverse business impact if these systems / processes are not available.
--- Willing to travel as needed 75-100%

Skills & Requirements

--- Flexibility to adjust your schedule to meet business support days/hours as needed
--- Expertise in deducing problems and their resolutions through log analysis using tools like Logz, Grafana, Prometheus
--- Expertise in writing queries in MongoDB and Posgres
--- Ability to read Java code
--- Experience with scripting languages like python and UNIX shell scripts
--- Experience working with level 1 / level 2 and with development teams
--- Understanding of container technologies like Docker/Kubernetes, build technologies like Jenkins
--- Ability to travel to local stores in Dallas to troubleshoot when required
--- Ability to be in the Dallas office as needed

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

--- Medical
--- Dental
--- Vision
--- 401K
--- Life Insurance ($20,000 benefit)

Nervous about an upcoming interview? Unsure how to write a new resume?

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Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information.

Keywords: Hays, Irving , Sr. Support Analyst, Professions , Irving, Texas