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Shipping Coordinator

Company: Infosys Bpm
Location: Irving
Posted on: January 13, 2022

Job Description:

Order Management SpecialistJob Location Irving, TX
Job Description

  • Provide level-1 triage services for reverse logistics helpdesk requests
  • Support operational processes such as Spares management, order maintenance , and system transactions
  • Assist customers with RMA requests, issue resolutions, follow up on defective returns, and general support
  • Provide tracking details and status updates for orders
  • Provide On-Call Support after normal business hours and weekends (Weekly rotational schedule)
  • Reconcile inventory inaccuracies
  • Place orders to ship products from distribution centers to end users
  • Communicate internally with process leads about automation discrepancies
  • Create and update trouble tickets from start to resolution
  • Create working instructions, quick reference guides and training documentation
  • Assist in projects given to the helpdesk
  • Troubleshoot system inventory transactions and movements
  • Communicate with vendors to provide order status and updates
  • Use tools such as phone, email, and messaging to communicate with customers
  • Conduct Info sessions to the business end-users Skills required
    • Team player - engages interest and participation of others and has a collaborative approach to working with others
    • Self-motivated and able to work well under pressure
    • Strong computing skills (MS Excel & MS Word) & confidence in managing multiple systems
    • Keen attention to details and accuracy
    • Adaptability - Able to change in order to fit in new and different business situations and work assignments.
    • Perform well under pressure to meet deadlines
    • High attention to detail & prioritization skills
    • Focus on continuous improvements, ability to proactively identify opportunities to improve
    • Comply with the client's workspace and policies and has multicultural understandingby Jobble

Keywords: Infosys Bpm, Irving , Shipping Coordinator, Professions , Irving, Texas

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