Epic Analyst - Cadence
Company: Christus Health
Posted on: May 12, 2022
DescriptionSummary:The System Analyst II will report directly to
the Manager Information Services and serves as a liaison between
system end-users (customers), operational leaders, additional
support resources and vendors while providing exemplary customer
service and Epic application support. The Systems Analyst II will
provide implementation and upgrade support in addition to ongoing
application support and optimization. They work closely with the
Service Desk to assist in responding to service requests. The
Systems Analyst II must be able to analyze business
issues/requirements and workflows and apply their application
knowledge to meet operational and organizational needs. The System
Analyst II must be a self-motivated individual with exceptional
communication and interpersonal skills and the ability to work well
in team environments.
- Collaborates across project borders with other teams. Thinks
outside the box and proposes practical solutions to issues.
Provides oversight and project management to assigned tasks.
- Proactively acts without additional direction taking
tasks/projects to completion, identifies and seizes new
opportunities, displays can-do attitude in good and bad times,
steps up to handle tough issues
- Through knowledge and understanding of operations, can
proactively identify opportunities to enhance customer usability,
efficiency and/or experience. Represents user needs and
expectations in larger, more complex system updates and
- Written documentation delivered to end users and leadership
shows consistency and attentive review. Must be a team player and
able to proactively communicate issues and concepts to project
- Able to clearly articulate complex design, configuration issues
to end users and project stakeholders. Maintains relationship with
end user leadership post-engagement. Proactively addresses end user
- Provides clear and organized status reporting on key project
areas to be used as external communications to stakeholders.
- Provides insight and recommendations on application/system
analysis in assigned area(s). Demonstrates a solid/working level of
subject matter expertise in providing support to projects,
customers, and other teams while proactively working to improve and
obtain new expertise in applications, including areas beyond
assigned module. Utilizes application training, application web
site and application resource materials regularly and effectively
and is able guide newer team members in utilizing these
- Contributes to strategy discussions by identifying options with
associated pros and cons with team members. Facilitates making
timely decisions; makes sound decisions even in the absence of
complete information. Recognizes when a quick 80% resolution will
- Associate periodically reviews and auto-corrects his/her
skills, habits, work ethic, and behaviors and manages his/her work
in an effective and agreeable way among peers. Associate is
sensitive and aware of how others perceive them and take care to
ensure smooth and effective working relationships and
- Strong technical proficiency in application-specific design and
configuration. Ability to clearly articulate and communicate core
design, configuration concepts to end users. Able to independently
analyze, design, and configure the application. Able to teach
design, configuration concepts to new team members. Proactively and
independently troubleshoot and resolve moderate incidents and
requests without direction.
- Demonstrates a working level understanding of information
technology, including systems, applications, operations, and
support. Adheres to IT standards/protocols.
- Maintains high standards for quality of work for self and
others. Provides oversight and feedback on team member design,
configuration, and deliverables.
- Manages medium complexity projects/requests. Collaborates with
team members as needed. Proactively evaluates all new release and
functionality of applications.
- Performs working level process and requirement analysis,
including process mapping though current flow charts, documents,
future needs/plans, requirement elicitation, stakeholder analysis,
and specification gathering to deliver cross team solutions.
Responsible for completing working level gap analysis and providing
recommendations. Serves as the central point of contact for
assigned applications. Independently works with external vendors in
resolving new issues and delivering medium complexity requests and
coordinating patches/upgrades. Reviews outstanding issues and
prioritizes based on operational needs. Escalates when SLAs are
breached, or appropriate vendor action is not
- Education/Specialized Training/Licensure: Bachelor's degree in
an Information Systems related field or 4 years of -related IT
experience in a Healthcare environment.
- 2+ years within Information Technology, One (1) year
Hospital/Health Care Organizations.
- Certification/Proficiency required to certify in relevant
module within first 6 months of hire.Work Type: -Full Time
Keywords: Christus Health, Irving , Epic Analyst - Cadence, Professions , Irving, Texas
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