End User Support Technician
Company: Verizon
Location: Irving
Posted on: May 12, 2022
Job Description:
When you join Verizon Verizon is one of the world's leading
providers of technology and communications services, transforming
the way we connect across the globe. We're a diverse network of
people driven by our shared ambition to shape a better future.
Here, we have the ability to learn and grow at the speed of
technology, and the space to create within every role. Together, we
are moving the world forward - and you can too. Dream it. Build it.
Do it here.What you'll be doing... In this role you will be working
as an End-User Support Engineer supporting Verizon internally. A
combination of technical support and excellent customer service is
crucial for this position. In this role you will be responsible
for:
Providing end-user support to
Internal Verizon employees and 3rd party vendors on company
supported applications and devices.Troubleshooting Mac and PC
issues, determining the source of issues, and resolving them for
end-users.Partnering with the team to complete project-based
work.Resolving incidents and tasks using the Service Now
Application.Collaborating with peers on best practices with respect
to troubleshooting.Position is performance based and the candidate
is responsible for meeting or exceeding key performance metrics at
the individual level with a rollup to the group level. Assisting in
the creation of knowledge articles or updating existing knowledge
articles, promoting self-serve. *Schedule will be determined based
on the needs of the business, candidate must be willing to work
nights / weekends / holidays.**In this Hybrid role, you'll have a
defined work location as well as the ability to work from a remote
position. This schedule may include office days that are scheduled
by the manager.**This candidate can be based out of any valid
Verizon U.S. based Verizon work location.*#VZITWhat we're looking
for... You'll need to have:
Bachelor's degree or one or more
years of work experience.Ability to lift up to 25lbs.Ability to
climb a ladder or reach under subfloors.Even better if you have one
or more of the following:
A degree.Experience with current Mac
OS, Windows OS, Active Directory (AD), DUO Authentication, VPN
functions, password administration, and G-Suite applications and
Citrix knowledge.Experienced with remote access support, ISP,
routers, Aruba configuration thin PC and thin clients.System
administration experience.Experience with At Your Service or
ServiceNow Incident management.Experience supporting Call Center
user equipment, mobile devices, supporting users from a remote
location, and Citrix environments.Ability to be professional and
courteous.Exceptional customer service skills.Ability to be a
self-starter and work well in a team-based environment.Equal
Employment Opportunity We're proud to be an equal opportunity
employer - and celebrate our employees' differences, including
race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, and Veteran status. At Verizon,
we know that diversity makes us stronger. We are committed to a
collaborative, inclusive environment that encourages authenticity
and fosters a sense of belonging. We strive for everyone to feel
valued, connected, and empowered to reach their potential and
contribute their best. Check out our page to learn more.COVID-19
Vaccination RequirementVerizon requires new hires to be fully
vaccinated against COVID-19. Verizon provides reasonable
accommodations consistent with legal requirements (e.g., for
medical, religious, or state law recognized reasons).
Keywords: Verizon, Irving , End User Support Technician, Professions , Irving, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...
