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System Analyst

Company: Citi Bank
Location: Irving
Posted on: May 12, 2022

Job Description:

The System Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities.Responsibilities:Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvementsResolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standardsProvide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprintYou will be part of a team of talented engineers to enhance and modernize our customer experience analytics capabilities. Teamwork, collaboration and Agile define the way we work together.Work with the Digital Consumer Experience Platform Lead to ensure technology roadmaps are developed within the context of expected market developments and the opportunities/threats they present. Roadmaps should be current and managed in Roadmunk/Jira and easily presented to business partners and senior management.Demonstrate technology thought leadership, foster productive business relationships and build strong sponsorship of our analytical solutions and roadmap. Understand and influence business strategy, ensuring it's informed by current and emerging technology capability.Provide organizational leadership with other partner technology teams, ensuring the reference architecture and roadmap are followed as per the requirements; ensure appropriate governance of exceptions are met within the committed timeframe.Foster a strong regionally aligned Digital data solution with intimate knowledge of the solution and roadmap and a governance process that will ensure our reference architecture and roadmap remains relevantwithin the regional and that will drive project decisions.Ensure early adoption and engagement with our partner organizations (e.g. CATE, CTO and CTI) in our development lifecycle and roadmap. Help manage the consistency of partner organizations across regions.Develop high performing talent both in our teams and with the other engineering teams we engage; develop a learning environment; demonstrate teamwork, respect and collaboration across the Data and Analytics organization and within Citi Global Consumer Technology teams, and foster a culture ofinnovation, technology savvy, dependability and excellence.Ensure all regulatory, compliance and internal control requirements are met, while maintaining a measured view of risk affecting all areas of Data and Analytics organization responsibility and structure a visible plans for mitigate risk.Collaborate with business stakeholders, technical channel owners to create roadmaps and priorities for publishing and consuming events across LOBs, channels, and regions. Developing analytical platforms in collaboration with data domain ownersManage software contracts and contracting resources as neededDrive adoption of capabilities across regions by partnering with regional business and technology teamsDevelop approaches to integrate data into the GCB data lake (EAP) and prototype methods of developing insights on that data with our business analytics teams and digital product teams.Represent the Digital Customer Experience Platform team in key forums, presentations and demos as needed.Assist in troubleshooting customer experience issues by leveraging our capabilities and / or working with other teams to dive into root cause analysis.Qualifications:6-10 years of relevant experience in Apps Development or systems analysis roleExtensive experience system analysis and in programming of software applicationsExperience in managing and implementing successful projectsSubject Matter Expert (SME) in at least one area of ApplicationsExperience with customer analytics products like Clickfox, web traffic and log analytics tools, Glassbox, Adobe Site Catalyst,Medallia/ Qualtrics, Google Analytics, Splunk, AppDynamics, etc. is preferredExperience or knowledge with integration of these tools with web, mobile and assisted channels including tagging with and without a tag manager, Javascript-based code integration, API-based integration, etc.Understanding or ability to dive into data and analyze for quality, consistency, conformity and become an SME / data steward of the customer experience analytics datasetsUnderstanding of HTTP, TCP, network topologies and infrastructure design is a plus.5+ years in technology/engineering roles within medium to large enterprisesPractical experience in Digital data analytical role within a complex environment including assisting in setting design principles, building technology roadmaps aligned with business plans and helping to institute governance to ensure alignment of investment to strategy.Strong interpersonal and communication skills; proven ability to engage and influence technology and business stakeholders at most levels within an organization on complex technical solutions.Experience in Java and JVM languages primarily, but familiarity with other modern languages such as Node.js is a huge plus.Experience with Hadoop, Python, Spark, analytic methods and frameworks is a plus.Experience with real-time streaming and stream processing frameworks is a plusExperience with cloud architectures including Google Cloud, Amazon AWS is a plusStrongly developed strategic, analytical and communication skills evidenced by experience in formulating strategic scenarios, evaluating trade-offs within a robust commercial framework and designing practical execution plans.Prior experience web and mobile technology in financial industry is a must.Proven ability to assist in attracting, developing, engaging and sustaining world-class engineering/technical talent; foster a culture of innovation and excellence.Education:Bachelor's degree/University degree or equivalent experienceMaster's degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Keywords: Citi Bank, Irving , System Analyst, Professions , Irving, Texas

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