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IT Desktop Site Support Analyst

Company: CommScope
Location: Irving
Posted on: May 13, 2022

Job Description:

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.This isn't a 'sit at a desk' role! Our IT Site Support Analysts provide onsite white glove service handling: -technical and client service request, setup activities, troubleshooting/resolving network, computer, phone, peripherals, server rooms events, and engage with external vendors. How You'll Help Us Connect The WorldUse the ticketing system to assist in resolving issues, coordinate, and troubleshoot with employees in a variety of settings which may include providing phone or email support, remote access to computers, as well as providing desk side support. Responsibilities also include:

  • Researching new and upcoming technologies, identify and recommend where and how new technology may improve existing processes or enhance overall efficiency and conduct technical demonstrations if needed
  • Contribute to special assignments within the department, supporting Global IT initiatives and project implementations
  • Support infrastructure IT by troubleshooting, designing and implementing, IT closets, and server rooms. - This includes servers, storage, operating systems, data backup, WAN, LAN, Telephony and other related IT technology throughout the region. Work closely with corporate IT teams to ensure the designs, implementations and operations are in according to corporate direction, standards and practices
  • Deep understanding of corporate applications and technologies, including but not limited to Microsoft, and Apple products -Required Qualifications for Consideration
    • Bachelor's degree or one plus years' experience providing outstanding IT support experience to customers
    • Ability to travel to CommScope sites within the regionYou Will Excite Us If You Have
      • Certifications such as CCNA, A+, Network+
      • Outstanding communication abilities with all levels of personnel
      • Ability to learn new technologies to be able to take on and work with vendor supportWhat happens after you apply?Learn how to prepare yourself for the next steps in our hiring process by visiting CommScopeCommScope is pushing the boundaries of communications technology. For more than 40 years, we've been leaders in innovating 5G, private networks and Gigabit speeds everywhere - we're always anticipating what's next. Developments such as the Internet of Things, seamless connectivity, Cloud and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.CommScope is an Equal Opportunity Employer, including people with disabilities and veterans. To learn more visit

Keywords: CommScope, Irving , IT Desktop Site Support Analyst, Professions , Irving, Texas

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