Epic Analyst - MyChart or CareLink
Company: CHRISTUS Health
Location: Irving
Posted on: May 13, 2022
|
|
Job Description:
Description
Summary:
The System Analyst will serve as a liaison between system end-users
(customers), operational leaders, additional support resources and
vendors while providing exemplary customer service and application
support. The Systems Analyst Senior will provide implementation and
upgrade support in addition to ongoing application support and
optimization. They work closely with the Service Desk to assist in
responding to service requests. The Systems Analyst Senior must be
able to analyze business issues/requirements and workflows and
apply their application knowledge to meet operational and
organizational needs. The System Analyst Senior must be a
self-motivated individual with exceptional communication and
interpersonal skills and the ability to work well in team
environments.
Responsibilities:
Independently provides guidance and leadership on quality assurance
and testing initiatives. Demonstrates ability to lead team through
complex integrated testing processes. Able to manage testing
projects as necessary.
Quickly and decisively acts in fast changing, unpredictable
situations, shows a tremendous amount of initiative in tough
situations, is exceptional at spotting and seizing opportunities,
proactively plans projects and tasks within application.
Applies advanced level understanding of assigned clinical/business
operations, processes, and workflows. Discusses and identifies
dependencies with project team members and stakeholders. Maintains
collaborative customer relationships; Ensures the needs of the
customer are fully represented in all updates.
Reviews and provides feedback on documentation written by others.
Articulates issues and complex concepts in appropriate manner based
on the audience.
Possesses the skill to develop strong and positive relationships
with client management at all levels. Is respected by the client as
an expert and end users demonstrate confidence in the
individual.
Provides clear and organized status reporting on key project areas
to be used as external communications to stakeholders. Coordinates
team members to gather information and prepare organized,
consistent, and accurate status reporting
Demonstrates an advanced level of application understanding and
applies expertise to help meet customer goals and outcomes. Tackles
new problems using experimentation, including successes and failure
experiences. Creative problem solving beyond standard
recommendations and practice.
Contributes to strategy discussions by proactively identifying
options with associated pros and cons with team members,
stakeholders and leaders. Consistently displays superior judgment.
Reputation for high-quality decisions.
Associate continuously reviews, adjusts, and grows his/her skills,
habits, work ethic, and behaviors to ensure positive peer
interactions and a positive and interactive team atmosphere.
Associates exhibit constant efforts to improve and maintain healthy
and positive interpersonal and team interactions.
Able to understand complex requirements of end users and project
goals and propose technical solutions for multifarious design and
configuration needs.
Able to independently analyze, design, and configure the
application. Ability to teach team members complex design and
configuration.
Proactively and independently troubleshoot and resolve complex
incidents and requests without direction
Proactively promotes and adheres to IT standards/protocols.
Demonstrates expert understanding of all aspects of IT, including
systems, applications, operations, and support.
Design, configuration, and deliverables demonstrate exceptional
ability to address complex end user needs. Quality has the
confidence of project management. Sets the bar for project team
quality work.
Independently manages medium to large scale and complex
projects/requests. Collaborates with team members as needed.
Leads and evaluates process and requirements analysis, including
process mapping though current flow charts, documents, future
needs/plans, requirement elicitation, stakeholder analysis, and
specification gathering on complex projects/requests. Responsible
for completing gap analysis and providing cross application
recommendations.
Coordinates multiple vendors/applications to meet project/request
needs. Independently works with external vendors in resolving new
issues and delivering complex requests. Leads and coordinates
across applications for high impact vendor changes.
Education:
Education/Specialized Training/Licensure: Bachelor's degree in an
Information Systems related field or 4 years of related
IT/Operational experience in a Healthcare environment.
5+ years within Information Technology in a Hospital/Health Care
Organization(s).
Must be certified or proficient in relevant application
Work Type:
Full Time
Keywords: CHRISTUS Health, Irving , Epic Analyst - MyChart or CareLink, Professions , Irving, Texas
Click
here to apply!
|